Operations Specialist

About Candor Expedite, inc.

Candor Expedite’s team has over 100 combined years of shipping and logistics experience. Shipping and logistics may be our passion, but working at Candor is what brings us joy. Candor Expedite provides a winning environment where its employees are able to learn on the job, exceed in a fast-paced and hardworking industry, and excel professionally with Candor’s culture, benefits, and career opportunities.

About the role

• Tracks and traces all shipments, ensuring accuracy, customer’s expectations are met, and vendors are delivering on their commitment to Candor Expedite.
• Enters and ensures all carrier documentation is received for new carrier setups and updates any existing partner profiles as needed.
• Ensures that all carrier partners adhere to all federal guidelines in reference to all FMSCA and DOT requirements.
• Ensure all customer orders are released for invoicing via Candor’s TMS in a timely and accurate manner.
• Ensures all rate confirmations and rate agreements are compliant.
• Understand transportation optimization techniques including mode selection, freight consolidation, load building, and efficient routing.
• Oversee carriers accountability for proof of delivery, capacity, driver information, truck and trailer requirements, tracking acceptance and service commitments.
• Develops effective long-term relationships with carrier drivers, shippers, consignees, and teammates.
• Collaborates with account managers and carrier sales to ensure customer satisfaction is upheld.

Skills

• Problem solving
• Clear communication clearly to internal and external clients.
• Delegation and assignment of work to cross functional teams.
• Excellent written and verbal communication
• Persuasion
• Time management
• Self-motivated

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience managing multiple clients, projects and/or teams to achieve a high service level.
• A basic understanding of freight, shipping & transportation, supply chain, and client service related to the industry.