{"id":1683018,"url":"https://alion.io/job/canfor-service-desk-analyst","title":"Service Desk Analyst","company":{"id":1947178,"name":"Canfor","domain":"canfor.com","url":"https://alion.io/company/canfor-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mobile, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T07:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-12T18:06:59Z","board_verified":false,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Posting ID:\n\n29788\n\nJob Title:\n\nRegular \n\nCity:\n\nMobile, AL, United States\n\nLocation:\n\nMobile Corporate Office - CSP Services \n\nYou are a self-starter with excellent technical and team skills. You present information clearly and possess exceptional customer service and communication abilities. An analytical problem solver who makes sound decisions, you always have the customer in mind and handle ambiguous situations in a calm and sensible manner. Practical by nature, you understand that the best way to solve a problem is by taking it one \"byte\" at a time!\nAs the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service requests, keeping customers informed of progress and identifying opportunities for service improvement. Additionally, you will support small development tasks, service implementation activities, security, inventory control, and documentation. The position is for a 4-month temporary contract with the potential for a longer opportunity.\nThe life of the Service Desk Analyst includes:\nTake a leadership role in managing the IT Support queue to ensure timely ticket resolution.\nResolve technical requests at first contact in a friendly manner and educate users on hardware, software, or equipment.\nProvide exceptional customer service in person, via phone, and email.\nSupport IT asset lifecycle management, including ordering, installation, and disposal.\nDevelop and maintain knowledge base articles and documentation, recommending improvements.\nPerform user administration tasks such as new user creation and account unlocking.\nIdentify and address problematic trends to prevent future issues.\nParticipate in department projects, including software and hardware rollouts, network implementation, and user training.\nFor this role, come equipped with:\nProficient in PC hardware, software, basic networking, mobile devices, and Microsoft technology.\nExperience with Microsoft Windows and Office products.\nBasic knowledge of TCP/IP networking and service management ticketing systems would be an asset.\nIn a perfect world, you would bring 2 years of IT experience, preferably in a customer-facing role with a degree or diploma in an IT-related field.\nIf you thrive in a team-oriented, fast-paced, and collaborative environment, click that “apply” button today!\nAt Canfor, we embrace diversity, valuing everyone’s unique qualities. We believe that inclusion and diversity are crucial for our productivity, creativity, innovation, and competitive edge. Our recruitment process is fair and equitable, based on qualifications and experience.\nWhy Canfor? We're a global leader in low-carbon forest products like lumber, pulp, paper, wood pellets, and green energy. We prioritize innovation, environmental practices, and community support. In the U.S., we operate as Canfor Southern Pine, offering high-quality, sustainable Southern Yellow Pine.\nJoin us today, and together, we can build a sustainable future.\nWe appreciate all candidates' interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments, references, criminal record checks, and drug testing, depending on the role and location.\n#CSPS #LI-AR","description_format":"text","description_chars":3370,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Wood Products & Furniture","Forestry"],"lifecycle":[{"event":"open","at":"2026-10-02T09:52:04Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.214,"p_room":0.35,"age_days":25,"expected_fill_days":7,"reasons":["conf:36","win:tail","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/canfor-service-desk-analyst","json_url":"https://alion.io/job/canfor-service-desk-analyst.json","meta":{"generated_at":"2026-10-15T03:58:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5654,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1947178},"rest":"https://alion.io/mcp/rest/get_company?id=1947178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanfor-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanfor-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanfor-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canfor-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanfor-service-desk-analyst"}]}