{"id":982129,"url":"https://alion.io/job/cannon-design-service-desk-analyst","title":"Service Desk Analyst","company":{"id":59279,"name":"Cannon Design","domain":"cannondesign.com","url":"https://alion.io/company/cannon-design","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":50,"ghost_share":0,"stale_share":0.24,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-09-16T21:09:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-21T16:42:58Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. \nABOUT THE ROLE\nThe successful candidate will be responsible for providing first-line technical support to end users, and escalating complex problems as needed. You will help administer the technology our designers rely on to develop design solutions for leading health, education and business organizations. This is an IT generalist position, where you will have to know or learn a little bit of everything that happens within the office relative to IT, source answers from vendors and escalate as required within the IT group.\nHERE'S WHAT YOU'LL DO\nProvide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting.\nBeyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors. \nMonitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.\nConsults users to determine present and future needs.\nIdentify areas of operation that need upgraded end user equipment.\nMonitor system performance, provide security measures, troubleshooting, maintenance.\nSet-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use.\nTest, evaluate hardware and software to determine efficiency, reliability.\nAttend vendor training, study journals to keep up with changes in technology.\nMaintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems.\nMaintain peripherals such as printers that are connected to the network.\nCreate and modify users and groups in active directory such as logins with user accounts.\nMay add permissions, modify, delete extensions and mail boxes, phone systems.\nPosition may require local travel to other sites.\nHERE'S WHAT YOU'LL NEED\nMinimum of 2 years of related IT experience is required.\nBachelor’s degree in Information Technology or a related field preferred.\nMicrosoft Windows desktop and Server certifications are preferred but not required.\nStrong communication skills and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.\nMust be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines.\nKnowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere required. ITIL knowledge preferred. \nFor a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits \nABOUT OUR FIRM\nCannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions - we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It’s more than a philosophy - it’s who we are, and it drives us to make a meaningful, lasting difference every day.\nABOUT WORKING HERE\nWe are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.\nWe are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives.\nWe’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.\nPlease note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.\nAs a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.\nCannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.","description_format":"text","description_chars":5543,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Architecture","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-09-18T21:32:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 35 · green card filings: 1","filings_12m":35,"filings_prev_12m":28,"green_card_filings_12m":1,"median_offered_wage_usd":87083,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.804,"p_room":0.9,"age_days":34,"expected_fill_days":80,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/cannon-design-service-desk-analyst","json_url":"https://alion.io/job/cannon-design-service-desk-analyst.json","meta":{"generated_at":"2026-10-21T19:41:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27923,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59279},"rest":"https://alion.io/mcp/rest/get_company?id=59279"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcannon-design-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcannon-design-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcannon-design-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cannon-design-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcannon-design-service-desk-analyst"}]}