{"id":2646566,"url":"https://alion.io/job/canon-australia-onsite-services-coordinator","title":"Onsite Services Coordinator","company":{"id":1821727,"name":"Canon Australia","domain":"canon.com.au","url":"https://alion.io/company/canon-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":128},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T20:18:30Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-18T10:42:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join an established, globally recognised leader in imaging and technology\nWork directly with enterprise & government clients in a fast-paced environment\n100% onsite - permanent opportunity available at Randwick location\nAbout Us\nCanon is a global leader in imaging solutions, trusted by millions for innovation and quality. In Australia and New Zealand, we’re proud to deliver products and services that help people connect, communicate, and achieve more every day. When you join Canon Australia, you’ll experience a supportive culture that values your contribution and empowers you to grow. We’re committed to helping you develop your career and turn your goals into reality, while playing an integral role in our success across the region.\nAbout the Role\nThe Onsite Services Coordinator plays a key role in delivering high-quality, timely support for the day-to-day operation of Canon’s Managed Document Services (MDS). This position ensures smooth onsite service delivery, proactive issue management, and a consistently positive client experience. It is a Randwick based 100% onsite role, reporting directly to the Team Leader - Client Services.\nScope of the Role\nDeliver a consistently high level of service and ensure strong customer satisfaction across all user interactions\nEscalate unresolved issues or any risks to service level agreements in a timely and appropriate manner\nMaintain Canon’s device fleet to ensure optimal performance and reliability\nManage the distribution and replenishment of consumables for all supported devices\nMaximise device uptime and overall fleet availability through proactive monitoring and support\nEnsure all software-related service calls are logged accurately and in line with customer-defined processes\nAssist with asset management activities, including maintaining up-to-date customer floor plans where available\nContribute to fleet optimisation and service improvement recommendations\nAbout you\nYou bring strong customer service experience in a service focused environment or have worked in a similar onsite support role and are motivated to grow your corporate career within a professional services setting. You approach challenges with a proactive, solutions focused mindset and resolve issues with confidence and efficiency. You work well with supportive colleagues and stakeholders, contributing to a positive team environment. Candidate flexibility to work across various customer locations within the Sydney region when required are preferred.\nOn Offer\n\nIn return, you join a genuinely supportive team where collaboration isn’t just encouraged, it is a way of life! Your leaders and peers will back you, share knowledge, and help you succeed. We’ll invest in your development so you can build a long-term future with confidence. The role offers varied challenges, thanks to the diverse range of customers we support, ensuring your work stays engaging and rewarding. Benefits include but not limited to:\nBonus Leave including Birthday leave, Canon Day leave, Kyosei Day\nTraining and development opportunities to help you bring your goals to life\nWellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling\nCanon products and health insurance offered at discounted rates\nWe believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.\nAs an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in Australia without restrictions at the time of application.\nLooking to join this diverse team? 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