{"id":1944564,"url":"https://alion.io/job/canon-customer-support-associate","title":"Customer Support Associate","company":{"id":1821727,"name":"Canon","domain":"canon.com.au","url":"https://alion.io/company/canon-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Angeles City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T05:41:08Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-09T19:52:12Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Us\nWe are a global travel technology and customer experience company dedicated to making travel planning and booking simpler, smarter, and more accessible. By connecting travelers with a diverse range of travel experiences and services worldwide, we help create seamless journeys from discovery to booking and beyond.\nSince our establishment, we have been committed to leveraging technology and innovation to transform the way people explore the world. Our platforms and solutions empower customers, travel partners, and industry stakeholders through streamlined processes, enhanced connectivity, and exceptional service experiences.\nWith a diverse and multicultural workforce spanning multiple regions across Europe, North America, Asia-Pacific, and beyond, we foster a collaborative environment that values creativity, continuous improvement, and customer-centric thinking. Our people are at the heart of everything we do, driving innovation and delivering meaningful experiences that shape the future of travel.\nAs we continue to grow, we are looking for talented individuals who are passionate about technology, service excellence, and making a positive impact in a dynamic global industry.\nEssential duties\nAbout The Role\nEngage with customers via phone, email, and live chat to provide timely, professional, and customer-focused support.\nAssist customers throughout their booking and travel journey by providing accurate information and appropriate solutions.\nRespond to customer inquiries, concerns, and requests while maintaining high service quality standards.\nPerform back-office and administrative tasks to support customer accounts, bookings, and operational processes.\nInvestigate, resolve, and escalate customer issues as needed to ensure prompt and satisfactory resolution.\nCollaborate with internal teams and stakeholders to deliver a seamless and positive customer experience.\nMeet or exceed established Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards.\nContribute to a positive, collaborative, and high-performing team environment through effective communication and continuous improvement initiatives.\nContinuous Improvement\nInstil and lead with Client Values and Behaviours.\nEmbrace training and development opportunities in order to continually improve industry, product and service knowledge.\nContribute to building a strong team ethos that facilitates continuous improvement and the creation of a high-performance culture.\nParticipate in forums to generate ideas and suggestions for improvement and help to test those improvements in own work area\nIn additional to having good knowledge and skills in own area, use an appreciation of how the performance of own area has an impact on customers and their wider business process to guide own work activities\nQualifications\nCollege/Bachelor’s Degree in a related discipline or equivalent\nComfortable working with goals, KPIs, or conversion targets while maintaining a customer-first approach.\n1-2 years’ experience related to generating sales and ideally travel assistance.\nExceptional oral and written communication skills. Must be fluent in English.\nQuick Navigation Ability, Web Savvy, Coordinating experience\nMultitasking: Ability to Toggle Between Screens/Tools\nIf this sounds like you, we’d love you to apply!\nWe believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self at work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.\nAs an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.\nLooking to join this diverse team? 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