{"id":1092337,"url":"https://alion.io/job/canon-europe-ce-system-engineer","title":"CE - System Engineer","company":{"id":92940,"name":"Canon Europe","domain":"canon-europe.com","url":"https://alion.io/company/canon-europe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":97,"open_postings":9,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-24T06:02:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3299},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"LDAP","optional":false},{"name":"MS SQL","optional":false},{"name":"OCR","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-21T14:54:10Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-24T00:19:59Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"System Engineer is responsible for servicing customers, both onsite & remotely. Including implementation, customization, integration, support, optimization of Information Management and Digital Transformation, and troubleshooting Canon related applications, such as Printing & Document Management Systems. The role focuses on document capture, intelligent document processing (OCR/AI), enterprise content management, document archiving, workflow automation, digital signatures, print management, and integration with business applications. The engineer will work closely with customers during pre-sales, project implementation, training, and post-sales support to ensure successful solution deployment and customer satisfaction.\nThe position plays a key role in expanding Canon's professional services capabilities and supporting the growth of software and recurring services revenue.\n Presales Support\nValidate proposed solutions against customer requirements, Statement of Work (SOW), licensing requirements, hardware specifications and implementation effort.\n\nConduct technical discovery workshops and infrastructure assessments.\n\nAnalyze customer business processes, document workflows and print environments to recommend suitable solutions.\n\nIdentify implementation risks, technical dependencies and integration requirements.\n\nSupport sales teams during solution presentations, demonstrations, proof-of-concepts and customer workshops.\n\nProvide technical consultation on Canon's software and solutions portfolio.\n\nAssist in sizing, scoping and solution architecture design.\n\nRecommend best practices for print management, document workflows and information governance.\n\nPrint Management Solutions\nInstall, configure and implement print management solutions such as uniFLOW, uniFLOW Online, PaperCut and related applications.\n\nConfigure secure printing, pull printing, Follow-Me Printing, mobile printing and guest printing solutions.\n\nConfigure authentication mechanisms including Active Directory, Azure AD, PIN, card readers and Single Sign-On (SSO).\n\nImplement cost recovery, departmental charging, quota management and print accounting solutions.\n\nDeploy secure scan-to-email, scan-to-folder and scan workflow solutions.\n\nConfigure reporting, auditing and compliance features.\n\nIntegrate print management solutions with multifunction devices and customer systems.\n\nConduct print fleet optimization assessments and deployment activities.\n\nInformation Management Solutions\nInstall, configure and support document management and enterprise content management solutions.\n\nConfigure document capture, scanning, OCR and Intelligent Document Processing (IDP) platforms.\n\nDesign and implement workflow automation and digital transformation solutions.\n\nDevelop indexing structures, metadata schemas and document retention policies.\n\nConfigure digital archiving repositories and information governance controls.\n\nImplement electronic and digital signature solutions.\n\nConfigure forms, templates and validation workflows.\n\nIntegrate solutions with ERP, HRMS, CRM and other business applications.\n\nConfigure APIs, web services and data exchange mechanisms.\n\nDevelop custom reports, templates and business process workflows.\n\nPerform data migration, system upgrades and solution enhancements where required.\n\nProject Delivery & Customer Engagement\nConduct detailed requirements gathering workshops where necessary.\n\nEnsure all project deliverables are completed according to agreed scope and timelines.\n\nDocument all customizations, integrations and configurations.\n\nConduct system testing and user acceptance testing (UAT).\n\nDemonstrate completed solutions and obtain customer sign-off.\n\nDeliver administrator and end-user training.\n\nProvide go-live support and transition projects into support management.\n\nService Support Management\nProvide remote and onsite solutions support to Canon customers in the three countries in which we operate directly as and when needed.\n\nEscalate complex issues to the specialist in the regional office or via 3rd level support and be accountable until the issue is fully resolved.\n\nUpdate documentation (changes, modifications, configurations, incidents for the solutions that are implemented during the post-sales stage.\n\nProvide technical assistance and support to the field service engineers when needed.\n\nEnsure adherence to SLA commitments and customer service standards.\n\nTroubleshoot issues related to printing, scanning, OCR, workflows, authentication and integrations.\n\nPerform health checks, preventive maintenance and solution optimization activities.\n\nMonitor system performance and recommend improvements.\n\nGeneral/Specifics\nTake overall functional and technical responsibility for assigned Solutions implementation and commissioning.\n\nAttend training courses on nominated solutions as required.\n\nDeliver effective training sessions for nominated Solutions to his field engineers’ colleagues when necessary.\n\nCoordinate with Service Teams to Increase the Connectivity ratio of Canon Devices to e-Maintenance\n\nMaintain knowledge of emerging technologies, industry trends and Canon software solutions.\n\nAttend vendor certification and product training programs.\n\nShare knowledge and conduct internal training sessions for colleagues.\n\nSupport initiatives that increase software adoption and recurring services revenue.\n\nPromote Canon's professional image through excellent customer engagement and technical expertise.\n\n Must have/be:\nBachelor’s degree in computer science or a related field (or the equivalent) \n5 or more years of experience in related IT position (consulting experience a plus) \nDemonstrates proficiency in a variety of hardware & software & expertise in a variety of the IT industry’s concepts, practices & procedures \nExperience implementing and supporting enterprise software solutions in customer environments. \nStrong understanding of Microsoft Windows Server environments (2016/2019/2022 and later). \nExperience with Active Directory, Group Policy, DNS, DHCP, LDAP and authentication services. \nStrong knowledge of TCP/IP networking, SMTP, SSL/TLS, SNMP and network troubleshooting. \nExperience with Microsoft SQL Server installation, administration, backup and troubleshooting. \nExperience with virtualization technologies such as VMware and Hyper-V. \nExperience with Microsoft 365 and cloud-related technologies. \nExperience implementing Print Management Solutions. \nExperience implementing Document Management or Enterprise Content Management Solutions. \nStrong analytical and problem-solving skills. \nStrong customer-facing communication and presentation skills. \nAbility to work independently and manage multiple projects simultaneously. \nValid GCC driving license.\nPreferred Technical Experience\nPrint Management Solutions\nuniFLOW\nuniFLOW Online\nPaperCut MF\nPaperCut Hive\nSafeQ\nEquitrac\nInformation Management Solutions\nTherefore™\nTherefore Capture\nKofax / Tungsten Automation\nABBYY FlexiCapture\nDocuWare\nM-Files\nOpenText\nLaserfiche\nWorkflow & Automation\nMicrosoft Power Automate\nNintex\nSharePoint Online\nPower Platform\nDigital Signature Platforms\nAdobe Sign\nDocuSign\nSigniFlow\nScripting & Integration Skills\nExperience with PowerShell scripting.\nKnowledge of Python, JavaScript or similar scripting languages.\nExperience working with REST APIs and Web Services.\nUnderstanding of JSON, XML and system integrations.\nAbility to troubleshoot logs, services and application integrations.\nFamiliarity with database queries and SQL reporting.\nAI & Intelligent Automation\nExposure to Artificial Intelligence technologies within Information Management environments.\nExperience with Intelligent Document Processing (IDP), document classification and automated data extraction solutions is an advantage.\nUnderstanding of AI-driven workflow automation and document understanding technologies.\nPreferred Certifications\nMicrosoft Azure Fundamentals.\nMicrosoft Power Platform Fundamentals.\nMicrosoft Certified Systems Engineer or equivalent.\nITIL Foundation.\nuniFLOW Certification.\nPaperCut Certification.\nTherefore Certification.\nABBYY Certification.\nKofax / Tungsten 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