{"id":1989485,"url":"https://alion.io/job/canon-operations-supervisor","title":"Operations Supervisor","company":{"id":1821727,"name":"Canon","domain":"canon.com.au","url":"https://alion.io/company/canon-com-au","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":39000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5668},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-07T04:43:20Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-08T20:10:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Operations Supervisor is responsible for the day-to-day productivity of the Canon Asia Order Management group for CSG and CHK.\nThis person will serve as a point of reference for customer processes and updates for the Inside sales, Sales & ME Billing, Sales Admin, Service billing and Contract Management Team.\nEssential duties\nResponsibilities will include:\nSupervise the daily operations, ensure that team members and team leaders have the tools and available knowledge to implement and provide exceptional service delivery in line with contractual obligations\nResponsible for ensuring all processes, procedures, company and client policies are implemented and adhered to\nResponsible for ensuring all employee schedules are planned and customer KPI requirements are met.\nEnsure KPI’s and SLA’s are met for all teams\nMeasure on improving both customer satisfaction and employee satisfaction\nCoach and develop the leadership team\nEstablish employee goals, conduct performance reviews, coaching, and providing career development\nCoordinates facility resources through workforce planning and hardware and software allocation, implements operational procedures within facility ensuring all resources are managed effectively.\nAssesses production, profitability, resources and manpower reports, plans, program descriptions, etc. and makes recommendations to senior leadership on process efficiencies\nQualifications\nMinimum 5 years solid experience in operations management and leading people\nBachelor’s degree or equivalent\nExcellent systems and process knowledge\nExcellent analytical skills, with a high proficiency in Microsoft Excel /Google Spreadsheet.\nExperience in adding value to international growing organizations through proactive root cause analysis leading to optimal business performance.\nMust be self-directed, highly motivated, and organized, with strong interpersonal skills, written and oral communication skills.\nHigh level of accuracy and strong work ethic\nExcellent time management and prioritisation skills\nAbility to work independently and as part of a wider 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