Technical Author (Customer- focused)

Location: These are fully remote roles, open to candidates across the globe.

As a Technical Author you will

• Create, maintain and improve software and other documentation
  
• Work with your team members, to help them make effective documentation contributions
  
• Influence the development of Canonical products and services, as an expert user who has important opinions about function and design
  
• Engage with user communities to ensure that our documentation meets their needs
  
• Encourage and support community engagement in and contribution to documentation
  
• Help standardise the structure, presentation, style and language of content across products
  
• Collaborate with documentation peers to advance the state of the art in documentation at Canonical
  
• Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
  

A strong candidate

• Is an excellent collaborator and communicator
  
• Cares deeply about functional written communication
  
• Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation
  
• Has a record of community engagement, in open-source software, documentation, research or other disciplines
  
• Is sympathetic to the needs and challenges of open-source software and its communities
  
• Demonstrates technical curiosity, and is fascinated by software technology and its challenges
  
• Has demonstrable documentation skills, insight and enthusiasm
  
• Has experience of software development contexts
  
• Is familiar with: Linux, working on the command line, Git, Sphinx, reStructuredText
  
• Holds a BSc/BA degree or equivalent
  
• Is able to travel twice a year for up to two weeks for events
  

Nice-to-have skills

• Deep technical domain knowledge
  
• Open-source community leadership and management
  
• User-experience, interaction or visual design
  

Location: These are fully remote roles, open to candidates across the globe.

As a Technical Author you will

• Create, maintain and improve software and other documentation
  
• Work with your team members, to help them make effective documentation contributions
  
• Influence the development of Canonical products and services, as an expert user who has important opinions about function and design
  
• Engage with user communities to ensure that our documentation meets their needs
  
• Encourage and support community engagement in and contribution to documentation
  
• Help standardise the structure, presentation, style and language of content across products
  
• Collaborate with documentation peers to advance the state of the art in documentation at Canonical
  
• Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
  

A strong candidate

• Is an excellent collaborator and communicator
  
• Cares deeply about functional written communication
  
• Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation
  
• Has a record of community engagement, in open-source software, documentation, research or other disciplines
  
• Is sympathetic to the needs and challenges of open-source software and its communities
  
• Demonstrates technical curiosity, and is fascinated by software technology and its challenges
  
• Has demonstrable documentation skills, insight and enthusiasm
  
• Has experience of software development contexts
  
• Is familiar with: Linux, working on the command line, Git, Sphinx, reStructuredText
  
• Holds a BSc/BA degree or equivalent
  
• Is able to travel twice a year for up to two weeks for events
  

Nice-to-have skills

• Deep technical domain knowledge
  
• Open-source community leadership and management
  
• User-experience, interaction or visual design