{"id":2850439,"url":"https://alion.io/job/canopius-application-support-analyst","title":"Application Support Analyst","company":{"id":1913711,"name":"Canopius","domain":"canopius.com","url":"https://alion.io/company/canopius","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-19T08:51:09Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T19:32:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Canopius is due to go live with Workday Financials in Q1 2027 following the migration of key Finance processes to the new platform. The Workday Data Analyst will join the Application Support team to support the implementation of Workday Financials, working alongside the Workday project team. The role will provide specialist technical support, with a primary focus on Prism Analytics, Accounting Centre and the end-to-end movement of data into and through Workday.\nThe role will focus on UAT, go-live and the post-go-live period, working with Finance, Data, IT, project teams and third-party suppliers to investigate and resolve data-related issues. During go-live and post-go-live support, the role will help stabilise the service through rapid triage, root-cause analysis and fix-forward activity, while contributing to the future support model and transition into BAU.\nThe successful candidate will bring relevant Workday and data experience into the project and share their knowledge with the permanent role and wider Business Applications function. They will create practical documentation, support knowledge transfer and provide initial basic training and support to help AMS prepare for ongoing live service.\nThis is a hybrid role, working 2-3 days per week from our Manchester office.\nResponsibilities:\nProvide second-line technical support for Workday data services, including Prism Analytics, Accounting Centre and associated data pipelines.\n\nInvestigate and resolve data quality issues, processing failures, reconciliation differences and incidents affecting financial outputs.\n\nUse SQL and other appropriate diagnostic tools to analyse data, identify root causes and support effective resolution.\n\nUnderstand and support the end-to-end movement and transformation of data between source systems, data platforms and Workday Financials.\n\nSupport interfaces feeding Workday, including assessing the impact of source-system, configuration and data-structure changes.\n\nProvide technical analysis for complex incidents and work with Finance, Data, IT and third-party suppliers to restore service.\n\nSupport Workday Financials UAT, go-live, fix-forward activity and the transition from project delivery into a stable live-support service.\n\nSupport controlled changes and releases by completing impact assessments, technical testing, implementation activities and post-implementation validation.\n\nCreate and maintain clear support documentation, operational procedures and troubleshooting guidance.\n\nShare specialist knowledge across the wider Business Applications team through coaching, documentation and collaborative problem-solving.\n\nProvide knowledge transfer, initial training and practical support to the wider AMS team to build readiness for Workday live support.\n\nWork closely with the project team to triage defects, assess data impacts and support timely resolution during UAT, go-live and post-go-live stabilisation.\n\nSkills and experience:\nPractical experience supporting data-intensive business applications in a live-service environment.\nExperience of Workday Prism Analytics, Workday Accounting Centre or comparable enterprise data and financial platforms is highly desirable.\nStrong SQL skills and experience investigating data quality, transformation, integration and processing issues.\nUnderstanding of data pipelines, interfaces, source-to-target mappings and end-to-end data flows.\nExperience supporting UAT, go-live, fix-forward, hypercare or transition-to-service activities for a major system implementation.\nExperience working within structured IT service management processes, including incident, problem, change and release management.\nAbility to translate complex technical findings into clear guidance for users, support colleagues and stakeholders.\nExperience creating support documentation, knowledge articles and operational procedures.\nA collaborative approach, with the confidence to share knowledge and help build capability across the wider team.\nAbility to work effectively in a project environment, prioritising defects and issues during critical delivery and stabilisation periods.\nExperience transferring knowledge to permanent support teams through training, documentation and collaborative problem-solving.\nAwareness of access controls, segregation of duties and audit requirements within financial systems would be advantageous.","description_format":"text","description_chars":4376,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-10-19T13:06:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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