{"id":1463625,"url":"https://alion.io/job/canopius-tech-zone-support-technician","title":"Tech Zone Support Technician","company":{"id":1913711,"name":"Canopius","domain":"canopius.com","url":"https://alion.io/company/canopius","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-29T10:12:37Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-07T01:39:03Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Role\nThe role will be responsible for the Customer Service Experience provided to internal customers of IT\nand Technology support services across the Canopius global userbase. This will include 2nd line\ndeskside support and management of business impacting and prioritised incidents. The role will be\nthe face of Service Management at the London Tech Zone(s) and an active communicator of\nincidents and customer experience between IT and internal customers; this includes operating as a\nkey escalation point for the customers.\nThe role will support end users both in the offices and at home as the hybrid/office working\nenvironment evolves and with Problems, Major Incidents and escalations of tickets raised with 1st line\nand Group IT. In addition, the role involves regular interaction with, and management of tickets raised\nwith the 3rd Party teams that constitute the end-to-end delivery of Canopius’s IT services and support.\nThe role is based in London and will cover the following shifts;\nEarly - 8am - 4pm\nCore - 9am - 5pm\nThis is a hybrid role and you will work in office 2 days per week Monday - Thursday and 1-in-3 Fridays in the office.\n Support for office-based technologies supported by the relevant Group IT functions, includingnetworking and audio-visual equipment.\n\nLaptop setup for new joiners and ongoing management for deployed devices\nSupport for home workers on laptop and connectivity issues\n2nd line M365 and Teams support including usability queries\nLaptop & smartphone setup for new joiners and ongoing management for devices deployed.\nCreate and maintain effective service procedures, policies, and standards\nGovernance and good management of Networking rooms and cabling\nSupport for Company and BYOD smartphones, Android and iOS\nLiaising with 1st line Service Desk for escalations, problems and major incidents \nInvolvement in testing where changes & new processes are being deployed\nKey escalation point for incidents, request and customer experience including Problem and Incident Management\n Previous experience in IT support role\nExcellent IT skills and knowledge of troubleshooting computer related issues both hardwareand software, as well as desktop, laptop and mobile devices\n\nExperience with supporting Audio Visual equipment \nKnowledge of M365 Office Suite, OneDrive & SharePoint Online, MS Teams, Active Directory, Azure AD, Microsoft Endpoint Manager (InTune), as well as TCP/IP, DNS andDHCP is desired\n\nExperience of working with third party specialist support providers and managing theirengineers and ticket queues\n\nExperience of supporting Azure cloud and associated services. \nGood communication skills, both oral and written\nExperience of supporting a wide-ranging user base including VIP support\nSolid understanding of Security and audit / compliance requirements\nExperience of ServiceNow ITSM, and ideally ITOM\nStrong communication skills, both oral and written and ability to interact with all levels acrossthe business \n\nPowershell and PowerBI experience are very desirable \nConfident with day to day support activities and with tactical and strategic thinking\nAttention to detail with a high degree of accuracy in work product\nProactive self-starter who shows initiative and is always willing to take on more\nA strong collaborator; excellent relationship building and communication skills with the abilityto engage people from diverse cultures and different levels\n\nExperience of working in a global organisation, balancing global and local requirements","description_format":"text","description_chars":3508,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-29T13:45:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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