{"id":1751276,"url":"https://alion.io/job/canopy-childrens-solutions-technical-support-specialist-jackson-ms","title":"Technical Support Specialist - Jackson, MS","company":{"id":2213309,"name":"Canopy Children's Solutions","domain":"mycanopy.org","url":"https://alion.io/company/mycanopy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jackson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-24T14:25:51Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-23T01:20:56Z","board_verified":true,"closed_at":null,"days_open":120,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":119},"description":"Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:\nThe voice of our children and families always comes first\nRelationships matter and our differences make us stronger\nWe take great joy in service to others\nOur families and our communities deserve our very best\nCanopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025-2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.\nWe offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:\nCompetitive Compensation\n403b Retirement Plan with Match\nMedical, Dental, Vision Insurance\nPTO/Vacation\nEmployee Wellness Program and Counseling Services\nTechnical Support Specialist - Position Overview:\nThe Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology.\nSupport includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.\nActivities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.\nThe position utilizes one-on-one consultancy to end users and Organization Network staff.\nThe position's responsibilities require independent analyses, communication and problem solving skills.\nWork that is performed requires a strong work ethic, independent thinking, initiative and judgment.\nJob Responsibilities:\nProvide technical support to end users via IT Support system(s).\nTrack, prioritize and document requests using an IT support request system.\nManage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.\nEnsure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.\nRecommends and/or performs upgrades on systems to ensure longevity.\nWorks with Regional Directors, IT management, & procurement staff to purchase hardware and software.\nAssists with keeping Facility Manual documentation updated with current network configuration information.\nKeeps location inventory lists updated and accurate.\nWorks with vendor support contacts to resolve technical problems with desktop computing equipment and software.\nWorks under Technical Support Specialist II on special projects as assigned by IT management.\nAssist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers.\nRequired Qualifications:\nAssociate’s degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required. \nExperience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;\nMicrosoft Server 2008 and above; excellent communication skills both verbal and written. \nPhone system experience helpful. \nMust be willing to use personal vehicle for Organization travel when required. \nMileage will be reimbursed when applicable.","description_format":"text","description_chars":4011,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care","Pediatric Care"],"lifecycle":[{"event":"open","at":"2026-10-03T09:00:06Z"},{"event":"close","at":"2026-10-20T20:00:14Z"},{"event":"reopen","at":"2026-10-21T00:03:08Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.277,"p_room":0.28,"age_days":119,"expected_fill_days":24,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/canopy-childrens-solutions-technical-support-specialist-jackson-ms","json_url":"https://alion.io/job/canopy-childrens-solutions-technical-support-specialist-jackson-ms.json","meta":{"generated_at":"2026-10-23T02:58:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4990,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2213309},"rest":"https://alion.io/mcp/rest/get_company?id=2213309"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanopy-childrens-solutions-technical-support-specialist-jackson-ms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanopy-childrens-solutions-technical-support-specialist-jackson-ms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanopy-childrens-solutions-technical-support-specialist-jackson-ms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canopy-childrens-solutions-technical-support-specialist-jackson-ms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanopy-childrens-solutions-technical-support-specialist-jackson-ms"}]}