{"id":2138603,"url":"https://alion.io/job/canopy-customer-care-representative-bilingual","title":"Customer Care Representative (Bilingual)","company":{"id":2283194,"name":"Canopy","domain":"canopygrowth.com","url":"https://alion.io/company/canopygrowth-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T20:44:39Z","employer_posted_date":null,"last_verified_at":"2026-10-08T20:44:39Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"The Company\nWe are a leading global company committed to bettering lives through cannabis.\nAt Canopy Growth, quality, consistency and trust guide everything we grow, make and deliver. From cultivation to consumer, we take a long-term view, with the ambition to help set the standard for the industry.\nWe're looking for principled, driven people who want to do meaningful work and help shape what comes next. We invest in our people, support their growth and value the different backgrounds, experiences and perspectives they bring.\nWe believe the best of this industry is still ahead - and we intend to lead it there. Come join us.\nThe Opportunity\nProviding outstanding customer care is a cornerstone of our business. As a Customer Care Representative your role involves answering inbound phone calls, completing administrative tasks, data entry and providing our customers with excellent care in both the Medical and Recreational Markets. Some key components of the role are ensuring that customer registration moves forward smoothly and efficiently by helping customers through the process of obtaining their medical document and becoming a registered client; helping the customer select the product best suited to their needs; and generally making their client experience a pleasant and productive one.\nResponsibilities\n\nProvide prompt, courteous, and clear answers to all inquiries\n\nProvide insight regarding Health Canada regulations and options for Medical/Recreational Markets\n\nAdvice on our policies and procedures\n\nAnswering incoming inquiries from clinics and physicians\n\nProvide information on our products and the medical options to be considered\n\nProviding high level strain consultations to physicians, clinics and customers\n\nPlacing order and, processing customer payments with high levels of accuracy\n\nEnsure clarity on the status of their orders\n\nResponding and answering to incoming/outgoing inquiries including phone, email or chat\n\nCoordinate the customer registration process between customers, Tweed, and external parties\n\nProvide prompt service and registration within a 10 minute timeframe for Priority Clinics\n\nFacilitating Health Care Practitioner Portal applications and submissions\n\nProviding prompt, accurate quality checks to customer files\n\nProvide administrative and general support to the Customer Care Team\n\nEnsure all requests for information are met efficiently and accurately\n\nProvide regular tracking and reporting to the team leader\n\nMaintaining logs and various administrative tasks\n\nMust be able to work a variable of shifts\n\nOther Duties as assigned\n\nExperience\nStrong Customer Service Experience (call centre preferred) with the ability to work in potentially highly stressful situations\n\nExcellent listening and communication skills\n\nStrong customer resolutions and retention skills\n\nStrong administrative skills\n\nStrong technology skills, including G-Suite, web-based systems, report preparation and multi-channel communication with the ability to learn/utilize new computers systems\n\nSincere compassion and empathy for the needs of customers\n\nA strong sense of personal integrity and confidentiality\n\nAbility to define processes and contribute to the growth of the team\n\nResolve problems by analyzing data and identifying problems\n\nAbility to work independently\n\nA medical background would be an asset\n\nAbility to work variable shifts\n\nBilingualism is mandatory\n\nOther Details\nThis is a full-time remote role based in Canada\nWe appreciate your interest, and promise to review all applications, but we will only be contacting those who best fit the requirements.\nWe welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation, please notify your Talent Acquisition Partner. Please note, the chosen applicant will be required to successfully complete background and reference checks.\nRecruitment Process: All applications for this role are reviewed manually; no AI-based screening or ranking tools are used. \nThis post is for an existing vacancy.Originally posted on Himalayas","description_format":"text","description_chars":4165,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cannabis & CBD"],"lifecycle":[{"event":"open","at":"2026-10-09T02:29:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["seen:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/canopy-customer-care-representative-bilingual","json_url":"https://alion.io/job/canopy-customer-care-representative-bilingual.json","meta":{"generated_at":"2026-10-12T14:28:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22806,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2283194},"rest":"https://alion.io/mcp/rest/get_company?id=2283194"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanopy-customer-care-representative-bilingual"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanopy-customer-care-representative-bilingual"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanopy-customer-care-representative-bilingual"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canopy-customer-care-representative-bilingual\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanopy-customer-care-representative-bilingual"}]}