{"id":2515907,"url":"https://alion.io/job/canpack-hris-analyst","title":"HRIS Analyst","company":{"id":93363,"name":"Canpack","domain":"canpack.com","url":"https://alion.io/company/canpack-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":33,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-07T05:47:08Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":12000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-07T02:04:47Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"The HRIS Support Specialist provides operational support for the organization’s global HR systems, primarily Workday, UKG and Workforce. This temporary role is responsible for Tier 1 ticket handling (Ivanti and Workday “Request” tickets), reporting, audits, Workday security troubleshooting, global support activities, and extensive process documentation. This position requires proven experience supporting multiple countries and a high level of Workday Security knowledge. Strong communication skills, global customer service experience, and a high degree of accuracy are essential.\nEssential Job Responsibilities HRIS Support & Ticket Management\nServe as the first point of contact for: o Ivanti HRIS tickets o Workday “Request” tickets\nProvide Tier 1 support for Workday and Workforce (navigation, data entry, troubleshooting).\nTriage and escalate complex issues based on established HRIS processes.\nSupport end-users across multiple regions and time zones within a global HR operating model.\nTicket Analysis & Knowledge Management\nTrack weekly ticket volume, types, trends, and resolutions across all countries supported.\nAnalyze ticket patterns to identify recurring issues, training needs, and knowledge gaps.\nProduce insights and recommendations to reduce repeat issues.\nCreate high-quality documentation, job aids, and solutions that can be added to an internal knowledge base library.\nMaintain and continuously improve the HRIS knowledge repository for global use.\nWorkday Security Support\nPerform first-level troubleshooting on Workday security issues (access, roles, security groups).\nValidate access-related requests and route complex issues appropriately.\nDocument recurring security issues to support future process improvements. HR Data Quality & Auditing\nConduct recurring and ad-hoc data audits across multiple countries.\nIdentify and document data discrepancies and partner with HR to correct issues.\nMaintain logs and documentation of audit results and follow-up actions.\nReporting & Analytics\nRun, validate, and distribute scheduled Workday reports.\nBuild and maintain simple to intermediate-level reports in Workday Report Writer.\nSupport ad-hoc reporting needs from global HR and business partners.\nHR Transactions & Data Uploads\nPrepare templates and execute routine EIB data uploads in Workday.\nValidate upload results and maintain detailed tracking and documentation. Process Documentation (Focus Area)\nCreate, update, and maintain SOPs, process maps, and workflow documentation across all HRIS processes.\nDocument procedures for handling tickets, audits, reports, EIB uploads, and recurring tasks.\nDevelop user-friendly guides and reference materials for HR partners globally.\nEnsure documentation is always accurate, standardized, and up to date.\nTesting & Release Support\nAssist with Workday bi-annual release testing (UAT), including test cases, tracking results, and retesting.\nSupport communication and training efforts for global system enhancements.\nGeneral Administrative Support\nMaintain logs and trackers for tickets, audits, documentation updates, and recurring tasks.\nProvide timely and professional communication to HR and business partners worldwide.\nPerform additional HRIS operational duties as assigned. Knowledge,\nExperience & Skills Required Qualifications\n2-3 years of Workday experience in HR operations, HRIS support, or shared services.\nProven experience supporting multiple countries and global HR teams.\nStrong, demonstrated Workday Security knowledge (roles, access troubleshooting, security groups).\nExperience creating and maintaining intermediate and complex Workday reports.\nStrong English communication skills (written and spoken).\nExcellent attention to detail, especially in data and documentation.\nAbility to manage multiple priorities in a fast-paced, global environment.\nStrong analytical, organizational, and problem-solving skills.\nPreferred Qualifications\nExperience with Workforce Time & Attendance systems.\nExperience using Ivanti or similar ticketing platforms.\nExperience performing Workday EIB uploads.\nPrevious experience developing SOPs or knowledge base documentation.\nExperience in global HR or shared services environments.\nIf you are a current CANPACK employee, please apply through your Workday account.\nCANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law.","description_format":"text","description_chars":4642,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fan Engagement","Soft Drinks","Festivals"],"lifecycle":[{"event":"open","at":"2026-10-14T09:49:17Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.452,"p_room":0.36,"age_days":50,"expected_fill_days":32,"reasons":["conf:3","stale_co","win:tail","crowd:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/canpack-hris-analyst","json_url":"https://alion.io/job/canpack-hris-analyst.json","meta":{"generated_at":"2026-11-07T09:53:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8253,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93363},"rest":"https://alion.io/mcp/rest/get_company?id=93363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanpack-hris-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanpack-hris-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanpack-hris-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canpack-hris-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanpack-hris-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2515907}},{"tool":"search_jobs","arguments":{"company":"canpack.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2515907},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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