{"id":3359663,"url":"https://alion.io/job/canva-user-voice-program-manager-spain","title":"User Voice Program Manager (Spain)","company":{"id":181,"name":"Canva","domain":"canva.com","url":"https://alion.io/company/canva","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":115000,"period":"year","method":"role_country_seniority_unknown","sample_n":65},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":false}],"status":"live","first_seen_at":"2026-10-27T17:03:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T11:32:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join the team redefining how the world experiences design.\nHola, g'day, mabuhay, kia ora, 你好, hallo, bonjour, vítejte!\nThanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.\nWhere and how you can work\nWhile we support flexible ways of working, for this role we’re focusing on those that can be based in Madrid in a hybrid capacity, so we can keep collaboration flowing with the local team. We have an office at Spaces Rio.\nAbout the team\nThe User Voice supergroup exists to empower every user and make every voice heard. We ensure users can exchange help, ideas, and inspiration effortlessly while providing insights back to the business to prevent issues before they happen.\nWithin User Voice, the Service Design & Delivery (SDD) group is on a mission to craft seamless, differentiated, issue-resolving experiences while driving smart investments.\nWe partner across product areas and international markets to create end-to-end support experiences that feel local - wherever our users are. Every user empowered, every voice heard - that’s what drives us.\nWhat you’d be doing in this role\nAs Canva scales towards 1 billion users, change is constant - and that’s where you come in.\nAs a user voice experience advocate within our Service Design & Delivery (SDD) group, you’ll shape how support feels for users in Spain. You’ll make sure our help experience feels truly local - while still being powered by Canva’s global capabilities.\nYou'll create and execute the support strategy that makes Spanish users feel like Canva was built just for them.\nYou have the amazing opportunity to define your role. You'll encounter problems no one has solved before, and you'll figure them out. You’ll have a bias to action, and you’ll measure success through impact.\nAt the moment, this role is focused on:\nOwn your market's support strategy - Define what truly local means for Spain -grounded in user insights and aligned with global User Voice processes\nExecute your strategy - Drive the execution of your service strategy while working with local and global teams, influencing planning cycles and leading cross-functional implementation across User Voice and the wider Canva organisation.\nDrive measurable service improvements - Reduce customer effort, increase satisfaction, and open support channels that meet Spanish users where they are.\nMake support feel truly local - Audit help content, chatbot responses, and specialist communications to ensure they reflect local styles, norms, and expectations. Partner with teams to systematically improve quality\nBecome the expert on Spanish users' voices - Advocate for user insights, ensuring feedback loops inform priorities, planning, and decision-making across Canva.\nBridge local and global teams - Translate country priorities into support initiatives, and User Voice capabilities into outcomes that matter for Spanish users\nYou're probably a match if\nYou’re an exceptional communicator and storyteller - fluent in Spanish and English - and can confidently translate user insights and simplify complex ideas into compelling stories for stakeholders\nYou have relevant experience in customer experience, support operations, service design, or related strategic roles in tech or SaaS environments with demonstrated impact on support strategy and execution\nYou have a proven track record in launching initiatives and building strategies from scratch that drive measurable impact.\nYou are a strong problem solver who can navigate ambiguity, make sound decisions, and deliver outcomes even with constrained resources.\nYou can work independently while loving collaboration across functions. Are a team player committed to collective success and Canva's mission.\nYou’re proactive, adaptable, and happy to roll up your sleeves to get things done\nYou thrive in fast-paced environments and enjoy working across cultures and time zones\nOther stuff to know\nPlease submit your application & resume in English.\nWe make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.\nWe celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!\nPlease note that interviews are conducted virtually.\nCheck out lifeatcanva.com for more info.","description_format":"text","description_chars":4557,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Graphic Design","Design & Prototyping Tools"],"lifecycle":[{"event":"open","at":"2026-10-27T20:52:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:2","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/canva-user-voice-program-manager-spain","json_url":"https://alion.io/job/canva-user-voice-program-manager-spain.json","meta":{"generated_at":"2026-10-29T13:35:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181},"rest":"https://alion.io/mcp/rest/get_company?id=181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanva-user-voice-program-manager-spain"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanva-user-voice-program-manager-spain"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanva-user-voice-program-manager-spain"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canva-user-voice-program-manager-spain\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanva-user-voice-program-manager-spain"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3359663}},{"tool":"search_jobs","arguments":{"company":"canva.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3359663},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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