{"id":437285,"url":"https://alion.io/job/canvas-medical-customer-operations-coordinator-support","title":"Customer Operations Coordinator, Support","company":{"id":171750,"name":"Canvas Medical","domain":"canvasmedical.com","url":"https://alion.io/company/canvas-medical","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"FHIR","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-07-22T22:50:42Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-11-11T11:34:48Z","board_verified":true,"closed_at":null,"days_open":111,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":111},"description":"Canvas Medical is accelerating everyday medicine with an EMR platform built for healthcare automation. We create modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to integrate data, automate workflows, and collaborate to solve healthcare's toughest challenges. In doing so we advance our mission to give care teams superpowers with software.\nCanvas is institutionally backed by some of the greatest technology investors in the world (funded notable health tech companies such as GoodRx, Oscar Health, and Hims & Hers Health).\nThe Role\nWe're hiring a Customer Operations Coordinator, Support to join our Support team. This is a developing-level role focused on front-line account operations and ticket triage - you'll handle the day-to-day requests that keep our customers' practices running smoothly while building foundational knowledge of the Canvas platform.\nYou'll handle account unlocks, staff provisioning, and permission changes. You'll triage incoming tickets from Slack, email, and web forms using established runbooks. And you'll begin developing expertise in Canvas platform configuration and clinical workflows that will prepare you for deeper technical investigations as you grow.\nThis role is ideal for someone early in their technical support career who is organized, detail-oriented, and eager to learn healthcare technology.\nWhat You'll Do\nAccount Operations\nHandle account unlocks, staff provisioning, and permission changes for customer organizations\n\nVerify data state using read-only queries against customer databases\n\nProcess routine account requests efficiently and accurately\n\nTicket Triage & Routing\nTriage incoming tickets from Slack, email, and web forms using established runbooks\n\nCategorize and prioritize tickets by urgency and impact\n\nRoute complex or technical issues to senior specialists with clear context and initial findings\n\nMaintain accurate ticket metadata (tags, priority, customer, status)\n\nPlatform Learning & Development\nBuild foundational knowledge of Canvas platform configuration and clinical workflows\n\nLearn to navigate the Canvas EMR, understand appointment types, note workflows, and basic charting concepts\n\nDevelop familiarity with Canvas documentation, FHIR API basics, and the plugin SDK\n\nShadow senior specialists on complex investigations to accelerate learning\n\nCustomer Communication\nRespond to straightforward customer inquiries with clear, empathetic communication\n\nSet accurate expectations on timelines and next steps\n\nEscalate with context - summarize what you've checked and what you've learned before handing off\n\nQualifications\nRequired Experience & Background\n1+ years in a support, operations, or customer-facing role (technical environment preferred)\n\nTrack record of managing multiple concurrent tasks with attention to detail\n\nComfort working in ticketing systems and following established processes\n\nTechnical Foundations\nBasic familiarity with web applications and SaaS platforms\n\nWillingness to learn SQL, REST APIs, and log analysis tools\n\nComfort navigating technical documentation and learning new tools independently\n\nHealthcare & Domain Knowledge\nInterest in healthcare technology; prior healthcare experience is a plus but not required\n\nWillingness to rapidly develop domain expertise in clinical and operational workflows\n\nFamiliarity with EMR systems, clinical terminology, or healthcare billing is a plus\n\nSkills & Capabilities\nStrong written communication - you'll be writing to customers daily\n\nOrganized and process-oriented with good prioritization instincts\n\nReliable follow-through on routine tasks while managing competing priorities\n\nCollaborative mindset and eagerness to learn from more experienced teammates\n\nWho You Are\nYou're organized and take pride in getting the details right - account operations require precision\n\nYou're a quick learner who is genuinely curious about how software systems work\n\nYou communicate clearly and know how to ask good questions when you're unsure\n\nYou're comfortable following runbooks today and hungry to understand the \"why\" behind them\n\nYou handle repetitive tasks with consistency while looking for ways to improve the process\n\nYou're empathetic with customers and understand that behind every ticket is someone trying to deliver patient care\n\nWhat Success Looks Like at 90 Days\nYou're independently handling account operations (unlocks, provisioning, permissions) without escalation\n\nYou're triaging incoming tickets accurately using runbooks and routing complex issues with useful context\n\nYou've developed a working understanding of the Canvas platform - you can navigate the EMR and explain basic workflows to customers\n\nYou've begun learning SQL basics and can run simple verification queries with guidance\n\nYou've built strong working relationships with the support team and are actively learning from senior specialists\n\nCustomers experience you as responsive, reliable, and easy to work with\n\nCompensation\n$65,000 - 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