{"id":3550862,"url":"https://alion.io/job/canvas-worldwide-it-support-analyst","title":"IT Support Analyst","company":{"id":9116,"name":"Canvas Worldwide","domain":"canvasworldwide.com","url":"https://alion.io/company/canvas-worldwide","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Segundo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70400,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T20:27:43Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T07:55:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Role\nCanvas Worldwide is currently seeking a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, MacOS, iOS, Android, etc.) as well as Azure/M365 cloud services and maintenance. Additionally, you will assist in maintaining our technical knowledge base and inventory.\nKey Duties & Responsibilities:\nMonitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel\nEndpoint device creation, testing and deployment (Windows\nWork to ensure proper SLA response times and security standards, escalating as needed.\nCreate and maintain knowledgebase articles on solutions, processes, and workflow\nAssist in preparing and enforcing logging and reporting procedures for end-user computing operations\nAssist with inventory and provide oversight to management\nOnboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates\nHelp identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues\nBe able to lift and transport computers and devices for setup and shipping\nOff-hours and emergency support as required\nQualifications:\nAt least two years of experience in a comparable position\nStrong communication skills, written and verbal, providing reliable support for associates\nStrong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe\nAV, Videoconference systems and presentation support a plus\nUnderstanding cloud computing services, including Microsoft, Google, and AWS\nTravel Requirements:\nAttend offsite meetings with travel throughout the assigned area. 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