{"id":2290323,"url":"https://alion.io/job/canvaspop-seasonal-customer-experience-representative","title":"Seasonal Customer Experience Representative","company":{"id":2770822,"name":"Canvaspop","domain":"canvaspop.com","url":"https://alion.io/company/canvaspop-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":65000,"period":"year","method":"global_role_seniority_cell","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Photoshop","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-11T16:48:44Z","employer_posted_date":null,"last_verified_at":"2026-10-11T16:48:44Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Canvaspop is a venture-backed B2C e-commerce company focused on delivering personalized wall art and home decor products. Winner of Startup Canada’s Global Entrepreneurship Award. With over 300,000 happy customers around the globe, we’re looking to grow and innovate the personalized art market using technology and mass customization.\nWe are currently looking for a Seasonal Customer Experience Representative. This job is remote and entirely performed online. This role requires a computer, headset with microphone, and reliable internet. \nOur company is dedicated to building a world class and highly respected customer experience team. Our customers are our #1 priority. From visiting our website to the moment they unwrap their custom artwork, we want to ensure every customer has the best experience. We want to hire great people who can share that vision. Our employees enjoy a welcoming, friendly and collaborative work environment where everyone can show up as they are to do their best work. \nJob Title: Seasonal Customer Experience Representative (Remote) \nDepartment: Customer Service\nSchedule: Part-time hours with the opportunity for more shifts to meet business needs; some weekend shifts required. \nReports to: Customer Experience Supervisor\n\nHourly Rate: $19.70 CAD\nJob Summary: Responsible for supporting a world class customer experience program that focuses on superior communications skills and unparalleled innovative solutions. The Customer Experience Representative interacts with customers to provide and process information in response to inquiries, concerns and requests. They are also responsible for participating in all assigned training, and meeting personal goals. The CER understands their role as brand ambassador and provides positive brand experiences to all customers.\nPrimary Duties and Responsibilities:\nManage customer requests/inquiries either by telephone, online chat or email\n\nProcess all orders including but not limited to: phone orders, e-mail inquiries and chat orders\n\nResolve customer inquiries in an effective and efficient manner\n\nManage custom art projects by effectively communicating and acting as a liaison between the client and the design team\n\nManage customers' accounts including records of customers’ interactions and transactions\n\nRecord and track details of inquiries, comments and complaints\n\nProvide consistent exceptional customer service and problem solving by responding to all inbound calls/chats/emails\n\nAssist customers with new and existing accounts, website navigation, account billing, and shipping issues\n\nContinually striving to learn about the product and service changes and industry trends\n\nBe an active listener that can show empathy and patience in a non-scripted environment\n\nAbility to easily and effectively upsell or cross sell when applicable\n\nPerform other duties when required\n\nCompetencies and core traits: \n2+ years in the customer service industry, specifically with either inbound or outbound customer satisfaction / sales experience\n\nKnowledge of customer service principles and practices\n\nStrong customer service and troubleshooting skills\n\nExceptional conflict resolution, negotiation, multi-tasking and objection handling skills, and attention to detail \n\nHighly flexible with solid interpersonal skills that allows one to work effectively in a diverse working environment\n\nAble to deal with people sensitively, tactfully, diplomatically, and professionally at all times\n\nStrong work ethics and positive team attitude\n\nHope You Have\nExperience with help desk/customer ticket tracking software (e.g. Zendesk)\n\nExperience with Photoshop for reviewing images\n\nOriginally posted on Himalayas","description_format":"text","description_chars":3683,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T17:28:30Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely 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