{"id":3129286,"url":"https://alion.io/job/canvia-soporte-tecnico-n1","title":"Soporte técnico N1","company":{"id":61525,"name":"Canvia","domain":"canvia.com","url":"https://alion.io/company/canvia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiringRoom","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T02:48:00Z","employer_posted_date":null,"last_verified_at":"2026-10-22T02:48:00Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"¡CANVIA busca Soporte Técnico N1! \n¿Tienes experiencia brindando soporte a usuarios y conocimientos en herramientas de mesa de ayuda? ¡Esta oportunidad es para ti!\n ¿Qué harás?\nAtender y resolver incidentes mediante llamadas telefónicas y canales web.\nBrindar soporte remoto y control remoto a usuarios.\nEscalar los casos que requieran atención especializada.\nRegistrar y documentar todos los incidentes en la herramienta ITSM (Freshservice).\n ¿Qué buscamos?\n Experiencia en soporte técnico N1 o mesa de ayuda.\n Windows Nivel intermedio.\n Microsoft Office Nivel intermedio.\n Active Directory Nivel básico.\n Disponibilidad para trabajar en horarios rotativos 24x7.\n Modalidad: Híbrida Cercado de Lima.\n Trabajo remoto después del primer mes, que será presencial para capacitación.\n Horario: Lunes a domingo, 24x7 (turnos rotativos):\n 8:00 a. m. 4:00 p. m.\n 3:00 p. m. 12:00 a. m.\n 12:00 a. m. 8:00 a. m.\n Si cumples con el perfil y estás buscando una nueva oportunidad en tecnología, ¡postula y sé parte de CANVIA!\n Te ofrecemos:\nTrabajar en equipo con especialistas en nuevas tecnologías y generar impacto a través de la transformación de nuestros clientes y proyectos de gran escala\nA retarte y cuestionarte como lo estás haciendo para pensar cómo hacerlo mejor\nFoco en tu desarrollo y línea de crecimiento, a través de Canvia College donde podrás potenciar tus conocimientos con cursos tendencia en tecnología y de gestión\nLa importancia de tu bienestar, por ejemplo, el que tengas tiempo libre el día de tu cumpleaños para que lo disfrutes con las personas que más quieres\nIngresarás a planilla desde el primer día\nTendrás una tarjeta de alimentación\nJuntos vamos por más! No esperes más y postula a tu siguiente reto.\nAl postular a esta vacante, usted autoriza expresamente a AI INVERSIONES PALO ALTO II S.A.C. para tratar sus datos personales con la finalidad de gestionar su participación en el proceso de selección, conforme a la Ley N.º 29733 Ley de Protección de Datos Personales y su Reglamento.\n Requerimientos Educación mínima: Técnico\n años de experiencia","description_format":"text","description_chars":2068,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-23T02:48:00Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.733,"p_room":0.75,"age_days":10,"expected_fill_days":11,"reasons":["seen:10","velocity","win:late"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/canvia-soporte-tecnico-n1","json_url":"https://alion.io/job/canvia-soporte-tecnico-n1.json","meta":{"generated_at":"2026-11-01T09:32:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14810,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":61525},"rest":"https://alion.io/mcp/rest/get_company?id=61525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanvia-soporte-tecnico-n1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanvia-soporte-tecnico-n1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanvia-soporte-tecnico-n1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canvia-soporte-tecnico-n1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanvia-soporte-tecnico-n1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3129286}},{"tool":"search_jobs","arguments":{"company":"canvia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3129286},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}