{"id":3460821,"url":"https://alion.io/job/capco-client-service-specialist-payments","title":"Client Service Specialist – Payments","company":{"id":1444,"name":"Capco","domain":"capco.com","url":"https://alion.io/company/capco-poland","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":120,"ghost_share":0.017,"stale_share":0.892,"repost_share":0.017,"time_to_fill_p50_days":42,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T11:51:12Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T19:49:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions.\nCAPCO POLAND\nCapco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.\nWe are also:\nExperts in banking and payments, capital markets, and wealth & asset management\nCommitted to growing our business and hiring the best talent to help us get there\nFocused on maintaining our nimble, agile, and entrepreneurial culture\nRole Overview\nWe are looking for Client Engagement Support / Migration Managers to support client-facing activities and migration initiatives within the Payments domain.\nThe ideal candidate will have a strong client servicing background, excellent stakeholder management and communication skills, and a solid understanding of Payments products, processes, and business operations.\nThe role requires someone who is comfortable engaging directly with clients, coordinating across business and operational teams, and supporting a smooth client migration and onboarding experience.\nKey Responsibilities\nClient Engagement & Servicing: Act as a key point of contact for clients, managing day-to-day interactions, addressing queries, and ensuring a positive client experience.\nMigration Coordination: Support end-to-end client migration activities, including planning, client communication, readiness tracking, issue resolution, and post-migration support.\nPayments Business Support: Apply Payments business and product knowledge to understand client requirements, explain product capabilities, and support migration-related discussions.\nStakeholder Management: Coordinate with internal stakeholders across Product, Operations, Technology, and Client Servicing to ensure alignment and timely delivery.\nIssue & Risk Management: Proactively identify client concerns, migration risks, and operational challenges, driving resolution and escalating where necessary.\nProgress Tracking & Reporting: Maintain migration status updates, track key milestones, and provide clear communications to internal and external stakeholders.\nRequired Skills & Experience\nStrong client servicing / client engagement experience, ideally within banking, financial services, or Payments.\nGood understanding of Payments business and products, including payment processes, client journeys, and related operational workflows.\nExcellent interpersonal, communication, and relationship management skills, with confidence in interacting directly with clients.\nExperience coordinating multiple stakeholders and managing client expectations.\nStrong organisational, problem-solving, and issue-resolution skills.\nAbility to work independently, manage competing priorities, and operate effectively in a fast-paced environment.\nNice to Have\nPrevious experience supporting client migrations, onboarding, or product transitions within financial services.\nKnowledge of payment schemes, payment processing, or transaction banking products.\nGerman language proficiency (spoken and/or written).\nONLINE RECRUITMENT PROCESS STEPS\nScreening call with the Recruiter\nCompetencies interview with Capco Hiring Manager\nClient interview\nFeedback / Offer","description_format":"text","description_chars":3357,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-29T13:47:37Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/capco-client-service-specialist-payments","json_url":"https://alion.io/job/capco-client-service-specialist-payments.json","meta":{"generated_at":"2026-10-31T22:35:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35217,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1444},"rest":"https://alion.io/mcp/rest/get_company?id=1444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapco-client-service-specialist-payments"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapco-client-service-specialist-payments"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapco-client-service-specialist-payments"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capco-client-service-specialist-payments\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapco-client-service-specialist-payments"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3460821}},{"tool":"search_jobs","arguments":{"company":"capco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3460821},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}