{"id":4054066,"url":"https://alion.io/job/capco-it-administrator","title":"IT Administrator","company":{"id":1444,"name":"Capco","domain":"capco.com","url":"https://alion.io/company/capco-poland","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":131,"ghost_share":0.023,"stale_share":0.824,"repost_share":0.038,"time_to_fill_p50_days":42,"computed_at":"2026-11-11T05:49:22Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2025-11-18T05:23:09Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T03:36:01Z","board_verified":true,"closed_at":null,"days_open":358,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":358},"description":"Company Overview\nCapco Global IT ensures that our employees can work securely and seamlessly, whether they are in the office, working from home, or travelling. Our team supports nearly 9,000 employees worldwide across three territories, with an IT infrastructure group of just 37 highly skilled professionals.\nWhile Capco’s core business is consulting, we also have strong digital engineering capabilities that focus on emerging technologies and advanced data solutions. Capco IT operates with global standards while maintaining the autonomy to adapt and move quickly where it makes sense.\nReporting to the Global IT Director are three Territory Leaders, responsible for maintaining operational excellence within their regions and ensuring alignment with agreed service levels. Each territory team consists of approximately nine members focused on 1st/2nd line support and procurement, supported by six technical SMEs/managers overseeing our core infrastructure.\nRole Title: IT Administrator\nRole Overview & Key Responsibilities:\nThis role is primarily based in the local office, with additional remote support for global offices as part of our follow-the-sun support model. You will collaborate regularly with IT teams in the Americas, Europe, and APAC. Flexibility with shift coverage (08:00-18:00 GMT) may be required to accommodate global time zones.\nTravel to regional offices may be needed to provide hands-on support, troubleshoot infrastructure issues, and assist with on-site implementations.\nKey Responsibilities\nDeliver high-quality IT support and ensure consistent standards of ticket logging, communication, and resolution (following ITIL practices).\n\nRespond to and triage support requests via our global ticketing system (ServiceNow).\n\nInstall, configure, and troubleshoot software - both remotely and on-site.\n\nAssist users with VPN access and general connectivity issues.\n\nCoordinate with vendors for repairs or replacements of hardware and AV equipment.\n\nProvide comprehensive desktop support via phone, email, and desk-side assistance.\n\nInstall, configure, and troubleshoot printers, room booking systems, and mobile devices (Android, iOS).\n\nMaintain server room hygiene, including cabling and hardware upkeep.\n\nSupport regional HP laptop refresh initiatives.\n\nOperational Responsibilities\nManage workstation inventory and asset tracking for the local region.\n\nOversee laptop collection for leavers.\n\nDeploy laptops using AutoPilot and maintain accurate asset records.\n\nAssist with MacBook administration and support.\n\nDocument processes, procedures, and troubleshooting steps.\n\nSupport Mobile Device Management (MDM) activities.\n\nExecute new joiner processes:\nCreate user accounts in Active Directory\n\nPrepare and deploy laptops\n\nDeliver IT inductions for new staff\n\nPlease note that we are only considering candidates who can join immediately or have a notice period of up to one month.","description_format":"text","description_chars":2907,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-11-11T03:36:01Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.063,"p_room":0.28,"age_days":358,"expected_fill_days":42,"reasons":["conf:2","stale_co","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/capco-it-administrator","json_url":"https://alion.io/job/capco-it-administrator.json","meta":{"generated_at":"2026-11-11T07:26:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11316,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1444},"rest":"https://alion.io/mcp/rest/get_company?id=1444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapco-it-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapco-it-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapco-it-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capco-it-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapco-it-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4054066}},{"tool":"search_jobs","arguments":{"company":"capco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4054066},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}