{"id":958401,"url":"https://alion.io/job/capco-support-analyst-7-9-yrs-bengaluru","title":"Support Analyst (7-9 yrs) Bengaluru","company":{"id":1444,"name":"Capco","domain":"capco.com","url":"https://alion.io/company/capco-poland","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":128,"ghost_share":0.023,"stale_share":0.859,"repost_share":0.039,"time_to_fill_p50_days":42,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false}],"status":"closed","first_seen_at":"2026-09-16T06:41:51Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-03T04:48:45Z","board_verified":false,"closed_at":"2026-11-03T04:48:45Z","days_open":47,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":47},"description":"About Us\n“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 byAvtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. \nWHY JOIN CAPCO?\nYou will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.\nMAKE AN IMPACT\nInnovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.\n#BEYOURSELFATWORK\nCapco has a tolerant, open culture that values diversity, inclusivity, and creativity.\nCAREER ADVANCEMENT\nWith no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.\nDIVERSITY & INCLUSION\nWe believe that diversity of people and perspective gives us a competitive advantage.\nMAKE AN IMPACT\nJob Description:\nResponsibilities \nDirect Responsibilities \nFocus on platform stability for Rates, Credit & FX IT systems \nClosely work with Traders, Sales and Client teams to ensure technical support \nManage incidents, communicate with stakeholders \nChange and incident management via SerivceNow \nWork closely with Development teams to fix recurrent issues and enhancements \nContributing Responsibilities \nContribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings. Minimize manual tasks, automate processes wherever possible, and secure critical team operations to reduce human error triggers and impacts \nDrive Production Excellence by enforcing stability, proactive monitoring, meeting incident volume and targets resolution time, and fostering a problem-solving mindset to prevent recurrence. External Clients impacts must be systematically considered when addressing Production issues or performing Changes \nStrengthen the control framework, remediate vulnerabilities, control access rights, and contribute to resiliency programs \nEnsure data reliability across all referential and compliance with asset management frameworks (e.g., ServiceNow tickets, ITAM recertification) \nEnhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams. \nMaintain high quality BAU and impactful deliverables. Communicate with issues and risks promptly. Maintain vigilance and alertness for all Prod activities. Focus on User access management, Trade limits management and business critical activities. \nEnhance efficient communication and collaboration within Production and with both ITO stakeholders and IT Group, while actively engaged in a global management of our activities and teams. \nSpecific Qualifications: \n7-8 years of experience in the banking, financial, or capital markets domain \nAnalyst, Data Engineering or Support background \nFunctional Knowledge on Settlements Securities. \nsssCalypso Tool Knowledge \nSkills Referential (Required knowledge, skills and abilities) \nTechnical Skills: \nBAU- Monitoring - Splunk, Geneos, logs \nScripting- Python, shell scripting, autosys \nITIL - ServiceNow, Jira, excel, LLM \nFunctional Skills: \nFunctional Knowledge on Settlements Securities \nCalypso Tool Knowledge \nBehavioral Skills: \nAbility to work with Global team across regions, work in a diverse environment \nsoft skills- excellent written & verbal communication, direct interaction with traders \nEducation Level: Bachelor's degree in engineering (B.E.) - EXTC, IT or Computer Science from a reputed university. First Class or Distinction grade necessary. Consistent and good academic track record \nLocation: Bangalore \nWHY JOIN CAPCO?\nYou will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer:\nA work culture focused on innovation and creating lasting value for our clients and employees\nOngoing learning opportunities to help you acquire new skills or deepen existing expertise\nA flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients\nA diverse, inclusive, meritocratic culture\nWe offer:\nA work culture focused on innovation and creating lasting value for our clients and employees\nOngoing learning opportunities to help you acquire new skills or deepen existing expertise\nA flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients","description_format":"text","description_chars":4980,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-09-16T07:29:56Z"},{"event":"close","at":"2026-11-03T04:48:45Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/capco-support-analyst-7-9-yrs-bengaluru","json_url":"https://alion.io/job/capco-support-analyst-7-9-yrs-bengaluru.json","meta":{"generated_at":"2026-11-04T12:58:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19601,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1444},"rest":"https://alion.io/mcp/rest/get_company?id=1444"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapco-support-analyst-7-9-yrs-bengaluru"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapco-support-analyst-7-9-yrs-bengaluru"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapco-support-analyst-7-9-yrs-bengaluru"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capco-support-analyst-7-9-yrs-bengaluru\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapco-support-analyst-7-9-yrs-bengaluru"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":958401}},{"tool":"search_jobs","arguments":{"company":"capco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":958401},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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