{"id":1804139,"url":"https://alion.io/job/capgemini-amazon-connect-gtm-solutions-lead","title":"Amazon Connect GTM & Solutions Lead","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1797,"ghost_share":0.001,"stale_share":0.792,"repost_share":0.009,"time_to_fill_p50_days":28,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":29},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-10T04:53:59Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-24T19:16:58Z","board_verified":true,"closed_at":null,"days_open":197,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":197},"description":"About the Role\nCapgemini’s Business Services Global Business Line is seeking an experienced Amazon Connect GTM & Solutions Lead to drive strategy, solution design, and market growth for our Contact Center transformation offerings. This role is ideal for a dynamic leader passionate about Customer Experience, digital transformation, and solving complex Contact Center challenges using Amazon Connect and next-gen CCaaS solutions.\nKey Responsibilities\nSolutioning & Delivery\nBuild, design, and implement Amazon Connect CCaaS solutions for large, multi-client environments.\nDevelop comprehensive Contact Center solutions including telephony, CRM, KM, IVR, ACD, WFM, QA, training, performance management, and workforce models.\nTransform proposed solutions into executable delivery plans across operations, technology, and workforce domains.\nLead the development of end-to-end operational strategies aimed at enhancing customer and client experience.\nConsulting & GTM Leadership\nServe as the strategic lead for Amazon Connect-based pursuits during the pre sales and solutioning phases.\nAssess client challenges and provide data-driven, outcome-oriented recommendations.\nParticipate in shaping GTM strategies, service offerings, and transformation assets.\nTeam Leadership & Enablement\nManage consultants and transformation teams involved in Contact Center design and implementation.\nContribute to operating model design, service standards, staffing pyramids, and team readiness.\nGuide and mentor teams to ensure high-quality delivery and operational excellence.\nCommercial & Technical Expertise\nConduct commercial modeling, effort estimation, solution sizing, and dependencies/assumption mapping.\nProvide expert knowledge of Contact Center ecosystems including Amazon Connect, Genesys Cloud, and associated applications.\nApply process improvement methodologies to optimize delivery and performance.\nCX & Continuous Improvement\nDrive client CX transformation initiatives by identifying opportunities to streamline processes and enhance engagement.\nChampion innovation and best practices within Contact Center operations and technology infrastructure\nQualifications and Experience\nMust Have\n5 to 10 years of consulting or relevant experience delivering Contact Center technology solutions with a strong focus on Amazon Connect.\n7 to 10 years of hands on experience in BPO or multi-client Contact Center operations using Amazon Connect or other cloud CCaaS platforms such as Genesys Cloud.\nProven experience in Contact Center solution architecture, technical design, and operational transformation.\nStrong understanding of Contact Center operations including WFM, KM, QA, CRM, IVR,ACD, analytics, contract & vendor management.\nDemonstrated ability to lead teams, execute transformation roadmaps, and deliver measurable business outcomes.\nYour security clearance\nTo be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.\nThere are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.\nThere are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality\nWe are a Disability Confident Employer\nCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:\nDeclare they have a disability, and\nMeet the minimum essential criteria for the role.\nPlease opt in during the application process.\nMake it real - what does it mean for you?\nYou’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.\nTo help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.\nYou will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.\nCapgemini. Make it rea\nWhy you should consider Capgemini\nGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.\nAbout Capgemini\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. 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