{"id":2763569,"url":"https://alion.io/job/capgemini-application-support-lead-rightangle-and-zema-platforms","title":"Application Support Lead - RightAngle and Zema Platforms","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1799,"ghost_share":0.001,"stale_share":0.794,"repost_share":0.009,"time_to_fill_p50_days":28,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-15T17:10:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T10:33:24Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nRole Summary\nWe are seeking an experienced Senior Manager, Application Support to lead the operational support, maintenance, and continuous improvement of the organization's RightAngle and Zema platforms. This role is responsible for ensuring the stability, reliability, performance, and business alignment of critical Energy Trading and Risk Management (ETRM) and Market Data Management applications.\nThe successful candidate will lead Level 2 and Level 3 support functions, oversee incident and problem management processes, manage strategic vendor relationships, and partner closely with the client's business stakeholders. This role will play a key leadership position in driving operational excellence, application reliability, support governance, and platform modernization initiatives.\nThe ideal candidate combines strong ETRM domain expertise with application support leadership experience and a proven ability to manage business-critical trading applications in complex enterprise environments.\nKey Responsibilities\nApplication Support LeadershipLead and manage Level 2 and Level 3 application support teams supporting RightAngle, Zema, and related trading applications.\nEstablish and maintain support processes, operational procedures, service standards, and governance frameworks.\nProvide leadership, coaching, and mentorship to support analysts, technical specialists, and external support partners.\nFoster a culture of accountability, continuous improvement, and customer-focused service delivery.\n\nPlatform Operations & StabilityEnsure the availability, performance, stability, and reliability of RightAngle and Zema platforms.\nOversee production support activities and serve as an escalation point for critical business-impacting issues.\nMonitor application health, system performance, integrations, and operational risks.\nLead root cause analysis activities and drive permanent resolution of recurring issues.\nCoordinate disaster recovery, business continuity, and operational readiness activities.\n\nIncident, Problem & Change ManagementLead incident management, major incident response, and escalation processes.\nDrive problem management initiatives to identify and eliminate recurring operational issues.\nOversee change management, release management, and deployment activities across production and non-production environments.\nEnsure all application changes comply with established governance, audit, and security requirements.\n\nStakeholder & Vendor ManagementAct as the primary liaison between business stakeholders, technology teams, vendors, and external service providers.\nPartner with Trading, Risk, Settlements, Accounting, Scheduling, and Operations teams to understand business priorities and support requirements.\nManage vendor relationships, support contracts, service-level agreements, and escalation paths.\nCommunicate platform status, risks, and initiatives to senior leadership and executive stakeholders.\n\nContinuous Improvement & Strategic InitiativesIdentify opportunities to improve platform performance, support effectiveness, and operational efficiency.\nDrive automation initiatives, support process optimization, and knowledge management improvements.\nParticipate in strategic platform upgrades, enhancement projects, migrations, and modernization efforts.\nDevelop roadmaps and recommendations that align technology capabilities with business objectives.\n\nCompliance & GovernanceEnsure adherence to audit, compliance, regulatory, SOX, and internal control requirements.\nMaintain operational documentation, support procedures, knowledge articles, and system runbooks.\nSupport internal and external audits involving ETRM and market data platforms.\n\nRequired Qualifications\n10+ years of experience supporting enterprise applications within Energy Trading and Risk Management (ETRM) environments.\n5+ years of experience leading application support teams, service delivery functions, or production support organizations.\nHands-on experience supporting and administering RightAngle and/or Zema platforms.\nStrong understanding of incident, problem, change, and release management processes.\nExperience working in highly available, business-critical production environments.\nProven ability to lead cross-functional teams and interact with senior business and technology stakeholders.\nExcellent communication, leadership, organizational, and stakeholder management skills.\nPreferred Qualifications\nExperience supporting both RightAngle and Zema platforms in production environments.\nExperience with ITIL-based service management practices.\nExperience working with cloud technologies, automation tools, and modern support frameworks.\nWork Arrangement\nLocation - Across Canada, Calgary (preferred)\nWork Arrangement - Hybrid - 3 days onsite (if in Calgary)\nEmployment Type: Full-Time / Contract-to-hire\nThe base compensation range for this role in the posted location is: $102,523 - 183,760 CAD.\nCapgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.\nThe actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.\nThese may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.\nIt is not typical for candidates to be hired at or near the top of the posted compensation range.\nIn addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.\nCapgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:\nPaid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave\nMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)\nRetirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)\nLife and disability insurance\nEmployee assistance programs\nOther benefits as provided by local policy and eligibility\nImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.\nDisclaimers\nCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.\nThis is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.\nPlease be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.\nClick the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law\nCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.","description_format":"text","description_chars":10091,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Management Consulting","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-17T03:07:43Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 11","filings_12m":11,"filings_prev_12m":10,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream; High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.606,"p_room":0.9,"age_days":10,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-application-support-lead-rightangle-and-zema-platforms","json_url":"https://alion.io/job/capgemini-application-support-lead-rightangle-and-zema-platforms.json","meta":{"generated_at":"2026-10-26T18:51:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25357,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-application-support-lead-rightangle-and-zema-platforms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-application-support-lead-rightangle-and-zema-platforms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-application-support-lead-rightangle-and-zema-platforms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-application-support-lead-rightangle-and-zema-platforms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-application-support-lead-rightangle-and-zema-platforms"}]}