{"id":3739285,"url":"https://alion.io/job/capgemini-associate-software-engineer-6","title":"Associate Software Engineer","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":79,"open_postings":1755,"ghost_share":0.004,"stale_share":0.813,"repost_share":0.018,"time_to_fill_p50_days":30,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Backend","role_family":"Backend","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T06:40:37Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T20:50:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nYour Role\nDeliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues.\nDiagnose and resolve technical issues efficiently, aiming for First Call Resolution (FCR).\nHandle frustrated or angry callers with patience, empathy, and professionalism.\nDrive Customer Satisfaction (CSAT) by ensuring timely and effective resolution of issues.\nDocument all customer interactions and troubleshooting steps accurately in the ticketing system.\nEscalate unresolved issues to higher-level support when necessary, following defined protocols.\nMaintain high levels of productivity and adherence to service level agreements (SLAs).\nYour Profile\nThis is a 24x7 Level 1 IT Service Desk role.\nThe role primarily supports Indian evening and night shifts.\nAbility to multitask and work in a fast-paced environment.\nPrior experience in a voice-based technical support role is preferred.\nWillingness to work in night shifts aligned with US time zones.\nWillingness to work in rotational shifts with rotational week offs\nWindows operating systems (installation, updates, error resolution)\nDevice drivers and software compatibility\nHardware components and peripheral troubleshooting\nBasic networking (Wi-Fi, LAN, IP configuration)\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. 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