{"id":1806394,"url":"https://alion.io/job/capgemini-configuration-support-engineer","title":"Configuration Support Engineer","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":932,"ghost_share":0,"stale_share":0.996,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":469},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"closed","first_seen_at":"2026-09-18T06:36:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-06T07:01:33Z","board_verified":false,"closed_at":"2026-10-06T07:01:33Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Job Description\nConfiguration Engineer\nLocation: Bangalore / Gurgaon\nNotice Period: 0-60days\nShift: Night Shift / US Shift\nExperience Required: 4-12 years\nAbout Us\nChoosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.\nKey Responsibilities\nConfigure, administer, and support physical security systems, including video surveillance, access control, and integrated security platforms.\nPerform installation, configuration, maintenance, and troubleshooting of security management solutions such as Milestone, LenelS2, DMP, or similar platforms.\nMonitor system health, performance, and availability to ensure uninterrupted security operations.\nManage patching, upgrades, and configuration management activities across security systems and associated infrastructure.\nDiagnose and resolve issues related to IP-based security systems, access control devices, cameras, and integrated applications.\nHandle escalations and coordinate with OEM vendors, field service teams, and internal stakeholders for timely issue resolution.\nSupport system integration activities between security platforms, network infrastructure, and third-party applications.\nMaintain technical documentation, configuration records, SOPs, and knowledge articles.\nParticipate in incident management, root cause analysis (RCA), and continuous improvement initiatives.\nEnsure compliance with operational standards, security policies, and change management processes.\nMandatory Skills\nPhysical Security & Access Control Systems\nHands-on experience with:Milestone\nLenelS2\nDMP\nSimilar Physical Security Information Management (PSIM) or Access Control Systems\n\nExperience supporting:Video Surveillance Systems (VMS)\nAccess Control Systems\nIP-Based Security Solutions\n\nNetworking & System Integration\nStrong understanding of networking concepts.\nKnowledge of IP-based security devices and architectures.\nExperience with system integration between security platforms and enterprise systems.\nOperations & Support\nMonitoring and Event Management.\nPatch Management.\nConfiguration Management.\nIncident and Escalation Management.\nVendor/OEM Coordination.\nTechnical Documentation and Reporting.\nWhat you'll love about working here\nWe offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.\nJob Description - Grade Specific\nFocus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. 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