Delivery Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Required qualifications:

12+ years of experience in Service delivery, development, maintenance, and support projects.

Strong experience in service delivery management for enterprise applications.

Experience supporting Distribution and Insurance applications.

Experience with cloud platforms, preferably AWS.

Experience in Property & Casualty (P&C) Insurance domain.

Experience managing distributed onsite-offshore delivery teams.

Knowledge of ITIL Service Management processes.

Job Duties:

Own end-to-end delivery of production support services across multiple distribution applications, platforms, and support teams.

Serve as the single point of contact and accountable leader for client counterparts across business and technology organizations.

Ensure service stability, availability, reliability, and operational excellence across all supported applications.

Drive adherence to SLAs, KPIs, compliance requirements, and contractual commitments.

Lead major incident management activities and provide clear leadership during critical production events.

Build and maintain strong relationships with client stakeholders, including senior IT and business leadership.

Communicate service performance, risks, mitigation plans, operational challenges, and improvement initiatives proactively.

Act as the primary escalation point for production support and operational matters.

Oversee Incident, Problem, Change, Release, Knowledge, and Service Request Management processes.

Ensure timely triage, prioritization, resolution, and communication of production incidents.

Drive root cause analysis, corrective actions, and preventive measures for recurring issues.

Participate directly in Severity 1 and Severity 2 production incidents, including support during evenings, nights, weekends, and holidays as required.

Provide leadership during critical outages, service disruptions, and business-impacting events until resolution.

Ensure effective incident command, stakeholder communication, and executive updates during major outages.

Drive adoption of AI, GenAI, AIOps, automation, and intelligent monitoring capabilities across support operations.

Implement AI-assisted incident triage, predictive analytics, anomaly detection, root cause analysis, and knowledge management capabilities.

Drive continuous improvement initiatives focused on reducing incidents, improving stability, and increasing operational efficiency.

Required Soft Skills

Excellent verbal and written communication skills.

Strong stakeholder and client management skills.

Ability to work effectively with distributed and cross-functional teams.

Strong consulting and relationship-building skills.

Excellent organizational and leadership capabilities.

Ability to manage multiple priorities in a fast-paced environment.

Strong mentoring and team collaboration skills

The base compensation range for this role in the posted location is 70000 - 85000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.