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From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.\nYour role\nYou will be joining our client with helping different companies to do more with trusted data. Their Data Intelligence Cloud brings flexible governance, continuous quality and built-in privacy to the world’s leading brands. They also unites organizations with data that's easy to find, understand, trust and access.\nYou will be on a mission to empower their customers with trusted data, so they can change the world. Combining of their unique skills, experiences and strengths, you will make data more accessible, meaningful and valuable for some of the world’s most influential organizations.\nYour tasks\nManaging all communication with indicated Client’s DQ customers and partners required to resolve support tickets with defined SLA\nCoordinating and tracking the escalation of tickets to Client's FTE support team\nMaintaining a record of all communication and actions for the support tickets in Zendesk provided by our Client\nContributing frequently answered questions to the Client's knowledge base.\nParticipating in the on-call rotations when needed for resolution of severe issues (Severity 1) . as soon as possible.\nAssessing if support tickets are feature requests or product bugs and replicating bugs.\nYour profile\n1+ year of experience in a customer-facing position,\nProficiency in reading system logs as part of the ticket resolution process,\nFamiliarity with Linux systems,\nKnowledge of MySQL, PostgreSQL,\nHave a base understanding of SSL, LDAP/SSO protocols, networking, firewalls,\nKnowledge of Java and REST API,\nKnowledge of Kubernetes.\nWould be a plus:\nFamiliarity with Spark and Hadoop\nWhat You'll love about working here\nWell-being culture: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.\n Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.\nContinuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.\n Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.\nGet to know us\nCapgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.\nDo you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.\nAbout Capgemini\nCapgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. 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