FBS Customer Care Representative
Join a New Project with One of the Largest Insurance Groups in the World
Position: Customer Care Representative
Location: On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso
Schedule: Must be available to work a flexible schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.
About the Opportunity
We’re launching a new and exciting project with one of the United States’ largest insurers-part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.
Key Responsibilities
What You’ll Do
As a key member of our Customer Service team, you’ll:
- Respond to inquiries related to insurance policies and coverage
- Resolve moderately complex issues with empathy and professionalism
- Interpret policy details and make informed decisions within defined authority limits
- Communicate across multiple platforms while navigating internal systems
- Document interactions and escalate unresolved cases when needed
- Collaborate with departments like Claims, Underwriting, and Policy Support
- Identify trends and suggest process improvements
- Stay up to date on compliance, legal requirements, and product updates
Requirements
What We’re Looking For
- High School Diploma or equivalent (required)
- Fluent English
- 1-3 years of customer service experience
- Call Center experience highly desirable
- Strong computer skills and ability to work across systems
- Availability to work on-site
Bonus Points For:
- Experience in insurance or a related field
Benefits
What We Offer
We believe in rewarding great work and investing in our people. You’ll enjoy:
- Competitive salary and annual performance-based bonus
- Grocery & Restaurant Vouchers
- Major Medical Insurance
- Life Insurance
- Career development and continuous training
- A collaborative, inclusive culture within a globally respected organization
Why Join Us?
This is more than just a job-it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.