Infrastructure Monitoring Analyst (with French)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You will be responsible for keeping a close watch on all key IT systems, carrying out routine checks, and reacting swiftly to any alerts and incidents. The role includes also handling initial troubleshooting for infrastructure issues.

Your tasks

• 24x7 monitoring of ticketing tools, applications or monitoring tool consoles and take actions as per defined process

• First level troubleshooting and resolution of Auto generated incidents for Server,

• Database, Storage and Network technologies (PP, PM, P4 priority)

• Perform Daily Health Checks and taking actions as per defined process if any anomalies found

• Handle deployments on prod environment

• Call-out or escalate to LM or other stakeholders in case of any incident as per defined process

• Coordination, cooperation and follow up with resolving teams and internal and external stakeholders

• Prepare and send daily, weekly or monthly operations or status reports and present data in front of external stakeholders

Your profile

• Very good verbal and written French language (C1 level or higher) and English at a communicative level (B2 level or higher)

• Customer support experience and customer - focused attitude

• Very good IT knowledge: especially about ServiceNow- proficient level, and Linux- at least intermediate level

• Good interpersonal and communication skills

• Experience Infrastructure Monitoring or IT Support area and in dispatching of tickets, providing training for new joiners and reporting

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.