{"id":1805934,"url":"https://alion.io/job/capgemini-it-operations-support-engineer","title":"IT Operations Support Engineer","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":81,"open_postings":1665,"ghost_share":0,"stale_share":0.74,"repost_share":0.001,"time_to_fill_p50_days":27,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":64},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-23T11:12:40Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-09T21:50:49Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Capgemini\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.\n About the role\nThe ICT Operations Support Engineer is responsible for the day-to-day administration and operational support of the client's ICT environment. The role focuses on service request management, IT administration, vendor coordination, user support, and operational governance to ensure ICT services are delivered effectively, securely, and in compliance with Whole-of-Government (WOG) standards.\nA key responsibility of this role is to manage the end-to-end lifecycle of ICT service requests, ensuring requests are accurately raised, tracked, fulfilled, and verified before closure.\nResponsibilities\nICT Operations & Service Request Management\nRaise, track, and manage ICT service requests, incidents, and operational support activities.\nCoordinate with government agencies, managed service providers, and vendors to fulfil requests within agreed SLAs.\nReview and validate service request submissions, approvals, and fulfilment evidence.\nMonitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.\nMaintain accurate records and audit trails for operational activities.\nIT Administration & User Support\nAdminister Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.\nSupport user onboarding, offboarding, and access management processes.\nManage user accounts, shared mailboxes, distribution lists, licenses, and security groups.\nCoordinate endpoint provisioning, software installation, and workplace technology support.\nVendor & Service Delivery Management\nAct as the liaison between the client and ICT service providers.\nMonitor vendor performance against SLAs and KPIs.\nReview service reports and validate completed work before acceptance.\nParticipate in operational and service review meetings.\nGovernance, Security & Compliance\nSupport ICT governance, audit, risk management, and cybersecurity activities.\nConduct periodic access reviews and support compliance exercises.\nEnsure ICT processes and documentation remain current and audit-ready.\nAsset & Operations Support\nMaintain ICT asset inventory and software license records.\nSupport asset verification, refresh, replacement, and disposal activities.\nAssist in incident management, problem management, and operational reporting.\nRequirements\nQualifications\nDiploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.\nExperience\nMinimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.\nExperience supporting Microsoft 365 and workplace technologies.\nExperience working with vendors and managed service providers.\nFamiliarity with IT service management processes and tools.\nPreferred Experience\nExperience working within the Singapore Government ICT environment.\nFamiliarity with WOG ICT processes, governance, and support models.\nExperience using Government ICT support portals such as:\nITSM Portal\nSGMail Administration Portal\nEUSS Portal\nExperience supporting user provisioning, access management, email administration, and workplace technology services.\nKey Competencies\nIT Administration\nService Request Management\nVendor Coordination\nCustomer Service Excellence\nStakeholder Management\nProblem Solving and Analytical Skills\nAttention to Detail\nOperational Governance and Compliance\nCommunication & Interpersonal Skills\nLet's talk about what's in it for you!\nPassionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.\nAs 'Architects of Positive Futures', Capgemini actively supports the community in 3 ways:\nDiversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.\nDigital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.\nEnvironmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious 'A list' for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.\nRecognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.\nCome join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.","description_format":"text","description_chars":6547,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Science & Engineering","Research Institutes"],"lifecycle":[{"event":"open","at":"2026-10-03T19:10:09Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.453,"p_room":0.9,"age_days":15,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-it-operations-support-engineer","json_url":"https://alion.io/job/capgemini-it-operations-support-engineer.json","meta":{"generated_at":"2026-10-10T00:11:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":196,"day_limit":5000,"remaining_today":4804,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-it-operations-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-it-operations-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-it-operations-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-it-operations-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-it-operations-support-engineer"}]}