{"id":3456965,"url":"https://alion.io/job/capgemini-l3-support-engineer","title":"L3 Support Engineer","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1782,"ghost_share":0.001,"stale_share":0.803,"repost_share":0.013,"time_to_fill_p50_days":28,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Navi Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Kubernetes","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"Splunk","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-26T12:42:23Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T20:19:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.\nJob Description\nL3 Support Engineer\nLocation: Mumbai\nExperience: 2+ Years\nChoosing Capgemini means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible. Join us in helping leading organizations unlock the value of technology and drive scalable, sustainable growth.\nYour Role\nAs an L3 Support Engineer, you will provide advanced technical support for enterprise retail and POS environments. You will be responsible for troubleshooting complex incidents, supporting critical business applications, and ensuring seamless operations across Windows, networking, cloud, and infrastructure platforms. You will work closely with L1 and L2 support teams while providing escalations and resolutions for high-priority issues.\nIn this role, you will:\nProvide L3 technical support for Windows-based systems and enterprise applications.\nTroubleshoot and resolve incidents related to networking, operating systems, peripherals, and retail POS devices.\nInvestigate issues involving IP Addressing, DNS, DHCP, Domain Controllers, Network Switches, and connectivity.\nSupport retail store technologies including POS terminals, payment card readers, handheld POS devices, scanners, printers, and other peripherals.\nManage incident resolution for escalated tickets from Service Desk teams following established SOPs.\nAnalyze logs using Splunk and troubleshoot platform and application issues.\nPerform root cause analysis and coordinate with Tier 3 teams for complex incidents.\nMonitor and support distributed systems, microservices, and cloud-based applications.\nTroubleshoot Kubernetes workloads, logs, and containerized environments.\nSupport Linux and Windows server environments.\nUtilize PowerShell and Python scripts for automation, diagnostics, and operational efficiency.\nWork in a 24x7 support environment, ensuring service availability and adherence to SLAs.\nYour Profile\nMust Have Skills\nStrong Windows troubleshooting and support experience.\nHands-on experience with Computer Networking concepts including IP Addressing, DNS, DHCP, Network Switches, and Active Directory/Domain Controllers.\nExperience supporting computer peripherals such as printers, scanners, payment card readers, USB, serial and parallel devices.\nKnowledge of computer hardware components including RAID storage, hard drives, and memory troubleshooting.\nExperience with Splunk log analysis and incident troubleshooting.\nUnderstanding of Linux and Windows operating systems.\nWhat You'll Love About Working Here\nFlexible and inclusive work culture.\nContinuous learning and certification opportunities.\nExposure to enterprise-scale retail and cloud technologies.\nOpportunity to work with global teams and cutting-edge support platforms.\nAbout Us\nAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts provide unique R&D and engineering services across industries. Join us for a career full of opportunities where you can make a difference and grow every day.\nAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. 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