{"id":2915012,"url":"https://alion.io/job/capgemini-lead-service-designer-2","title":"Lead Service Designer","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1732,"ghost_share":0,"stale_share":0.783,"repost_share":0.005,"time_to_fill_p50_days":28,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T17:05:47Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T11:32:10Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the job you’re considering\nAt Capgemini, we partner with clients to build the future of their services, organisations, and customer experiences. As a Lead Service Designer in our Experience Design team, you will shape end to end, future state services that are human centred, data informed, and AI ready. You will work across complex ecosystems - spanning business, policy, people, and technology - transforming ambiguity into clarity and direction.\nAs a Lead, you will guide multidisciplinary teams, influence and guide senior stakeholders, and bring together strategy, research, prototyping, and delivery to define and launch services and transformation at scale. You will join our growing Digital Customer Experience (DCX) practice and play a key role in advancing our design approach, developing our culture, and maturing design capability across the organisation.\nThis role blends strategic leadership with hands on craft. You will shape delivery, set standards, mentor designers, and help clients navigate some of their boldest transformation challenges.\nIn this role you will go beyond design and work with accounts to shape client engagements and position design as a powerful business lever. You’ll report to the Head of Experience Design and work as their close partner in driving the practice forward.\nYour role\nAs a Lead, you'll either own the project lead role or act as lead practitioner, depending on the size and complexity of the engagement. You'll have input into - or ownership of - project planning and set-up, ensuring you and the team can do your best work.\nYou'll still be hands-on but balanced with leading others. Senior client stakeholders and project teams will see you as a trusted expert. You'll build strong relationships with these groups, listen to their needs, and manage expectations with honesty. You'll work with the Head of Experience Design and senior leadership to identify opportunities to extend current engagements or open new ones.\nDelivery Leadership\nIn this role, you will:\nLead complex service and product design engagements end to end and define service strategies and future state architectures\nLead multidisciplinary teams to prototype, test, and launch new services and design and run research and insight programmes\nFacilitate design sprints, experiments, and co-creation activities and create detailed service blueprints, journeys, and propositions that can scale\nUnderstand organisational, technical, and policy constraints and turn them into opportunity\nGuide clients through complex decisions and influence long-term change\nCapability and Practice Development\nYou will also:\nCo-lead the evolution of Experience Design methodology, tools, and quality standards across the practice\nMentor and develop service designers across grades, supporting performance management and career progression\nShape and contribute to the Experience Design Partnership model and its cross-organisational delivery approach\nSupport GDS Centre of Excellence activities including assessment preparation, training, and compliance\nContribute to hiring, onboarding, and team development as the practice continues to grow and support business development by contributing to proposals, scoping, and client shaping activities\nThis is a highly impactful role where you can help lead some of the bravest digital and organisational transformations in the UK.\nYou can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.\nYour Skills and Experience\nYou are a confident, strategic design practitioner with experience leading complex programmes and multidisciplinary teams. You bring a strong blend of business acumen, systems thinking, human centred design craft, client leadership, and delivery discipline.\nEssential-\nExperience leading service design through full lifecycle including piloting and live operation, not just strategy or discovery phases and a track record of influencing senior stakeholders in complex, multi-stakeholder, or regulated environments\nEvidence of building design capability - whether establishing standards, mentoring designers, standing up new practices, or shaping assessment frameworks and strong facilitation skills: you can design and run workshops, design sprints, and co-creation sessions with confidence\nFluency in service design methods: blueprinting, journey mapping, systems mapping, proposition development and experience managing and leading multidisciplinary teams, with strong feedback and performance development instincts\nComfort operating in the gap between design and delivery, particularly in agile or hybrid environments and the ability to manage upwards, initiate difficult conversations, and challenge constructively at all levels\nHighly Desirable-\nExperience working across multiple sectors - public sector, financial services, energy, healthcare, or commercial - with the ability to adapt to different governance and delivery contexts\nExperience with GDS Service Standard and assessment processes, or equivalent quality and compliance frameworks in regulated industries\nUnderstanding of accessibility requirements and regulatory constraints relevant to service design\nExperience with developer experience research, quantitative survey design, or operational service measurement\nFamiliarity and commitment to developing the skills needed to design services that make use of AI - working with technology and architecture teams to bring AI enabled services, experiences and ideas to life.\nWe are a Disability Confident Employer\nCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:\n- Declare they have a disability, and\n- Meet the minimum essential criteria for the role\nPlease opt in during the application process.\nYour security clearance\nTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.\nTo obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.\nThroughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.\nSome posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.\nMake it real - what does it mean for you\nWe realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.\nYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements\nYou will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future.\nYou will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK\nWhy you should consider Capgemini\nGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of freethinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a\nbetter place rarely is\nAbout Capgemini\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.\nMake it real | www.capgemini.com","description_format":"text","description_chars":8963,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Management Consulting","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-20T10:19:47Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-21T06:25:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-lead-service-designer-2","json_url":"https://alion.io/job/capgemini-lead-service-designer-2.json","meta":{"generated_at":"2026-10-21T17:46:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-lead-service-designer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-lead-service-designer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-lead-service-designer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-lead-service-designer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-lead-service-designer-2"}]}