{"id":1799154,"url":"https://alion.io/job/capgemini-major-incident-manager-with-german","title":"Major Incident Manager (with German)","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1782,"ghost_share":0.001,"stale_share":0.803,"repost_share":0.013,"time_to_fill_p50_days":28,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gdańsk, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":43000,"period":"year","method":"role_country_seniority_unknown","sample_n":86},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-07T14:30:36Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-30T15:47:00Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nYour Role\nThe Major Incident Manager is responsible for leading the end-to-end management of critical incidents that have a significant impact on business operations and customer services. You will coordinate technical teams, manage stakeholder communication, drive service restoration activities, and ensure incidents are handled in a structured and efficient manner. Acting as the central point of coordination during high-priority situations, you will facilitate collaboration across multiple support teams, provide clear communication to stakeholders, and lead continuous improvement initiatives based on lessons learned from major incidents.\nYour Tasks\nIdentify, assess, and classify major incidents requiring immediate attention and escalation.\nLead and facilitate Major Incident bridge calls, ensuring effective collaboration among all involved teams.\nCoordinate incident response activities and allocate necessary resources to support service restoration.\nManage communication with technical teams, senior management, customers, and other stakeholders.\nMonitor incident resolution progress and ensure timely completion of recovery activities.\nMaintain accurate documentation of major incidents, including timelines, actions taken, and outcomes.\nEnsure adherence to incident management processes, standards, and best practices.\nConduct post-incident reviews and support root cause analysis activities.Identify opportunities for process improvements and drive continuous enhancement of incident management practices.\nDeliver training and awareness sessions to strengthen major incident response capabilities across teams.\nYour Profile\nProven experience in Major Incident Management, Incident Management, Service Operations, or a similar role.\nStrong understanding of incident management frameworks and best practices (ITIL, NIST, ISO 27001).\nExperience coordinating technical teams during critical incidents and crisis situations.\nExcellent communication and stakeholder management skills, with the ability to engage at all organizational levels.\nStrong leadership, decision-making, and facilitation skills in high-pressure environments.\nAnalytical mindset with strong problem-solving capabilities.\nExperience working with ITSM and incident management tools (e.g., ServiceNow).\nAbility to coordinate multiple teams and priorities simultaneously.\nITIL Certification (Foundation or higher) is preferred.\nBachelor's degree in Information Technology, Business Continuity, Emergency Management, or a related field is an advantage.\nFluent English and German language skills (minimum C1 level) are mandatory.\nNICE TO HAVE\nExperience in global service delivery environments.\nKnowledge of Problem Management and Change Management processes.\nExperience conducting post-incident reviews and driving service improvement initiatives.\nFamiliarity with cybersecurity incident response practices.\nWhat You'll love about working here\nWell-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.\n Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.\nContinuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.\n Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.\nGet to know us\nCapgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.\nDo you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.\nAbout Capgemini\nCapgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.\nMake it real | www.capgemini.com","description_format":"text","description_chars":5579,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Home office","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Management Consulting","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-03T18:22:42Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.304,"p_room":0.36,"age_days":52,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-major-incident-manager-with-german","json_url":"https://alion.io/job/capgemini-major-incident-manager-with-german.json","meta":{"generated_at":"2026-10-30T17:51:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6649,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-major-incident-manager-with-german"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-major-incident-manager-with-german"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-major-incident-manager-with-german"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-major-incident-manager-with-german\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-major-incident-manager-with-german"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1799154}},{"tool":"search_jobs","arguments":{"company":"capgemini.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1799154},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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