{"id":1986373,"url":"https://alion.io/job/capgemini-onsite-production-support-application-support-lead-data-platform","title":"Onsite Production Support / Application Support Lead (Data Platform)","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":81,"open_postings":1720,"ghost_share":0,"stale_share":0.757,"repost_share":0.001,"time_to_fill_p50_days":27,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aguascalientes, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BigQuery","optional":false},{"name":"Databricks","optional":false},{"name":"GCP","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Incident Management","optional":false},{"name":"Power BI","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:39:24Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T01:27:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Capgemini\nChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nYour Role\nLead production support operations for Data & Analytics platforms, ensuring stable operations, rapid incident resolution, SLA adherence, stakeholder communication, and effective coordination with offshore teams.\nMandatory Skills:\nDatabricks troubleshooting and support (hands-on)\nSQL and Data Analysis\nGoogle Cloud Platform (GCP)\nAirflow orchestration and DAG troubleshooting\nPower BI\nIncident, Problem and Change Management\nProduction/Application Support Operations\nYour Profile\n7+ years of IT experience\nMinimum 3+ years in Production/Application Support\nStrong experience supporting Databricks, GCP, Airflow, and data platforms in production environments\nExperience managing client-facing support engagements\nExperience leading offshore support teams\nIndependently manage and drive resolution of P1/P2 incidents\nPerform RCA and coordinate permanent fixes\nInteract directly with client stakeholders and business users\nLead coordination between onsite and offshore teams\nMonitor production workloads and ensure SLA compliance\nDrive problem management and recurring issue elimination\nSupport change and release management activities\nEstablish proactive monitoring and operational excellence practices\nP1/P2 Incident Management\nAirflow DAG failures impacting SLAs\nDatabricks job and cluster troubleshooting\nGCP support operations (Composer, BigQuery, GCS, monitoring/alerting)\nClient communication during outages and escalations\nRCA presentation and closure ownership\nOffshore team coordination\nKT absorption capability\nAbility to operate independently with minimal supervision\nWhat you’ll love\nEmpowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges.\nGrowth and Learning at Every Step: Access continuous learning through internal academies, certifications and mentorship.\nOwn your growth: Open access to digital learning platforms\nAbout Capgemini\nCapgemini (Footer)\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of\nover 420,000 team members in more than 50 countries. We deliver end-toend services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.\nAt Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome\nand will be considered based on merit against the job and/or experience for the position.\nJob Description\nData engineers are responsible for building reliable and scalable data infrastructure that enables organizations to derive meaningful insights, make data-driven decisions, and unlock the value of their data assets.\nJob Description - Grade Specific\nThe primary focus is to help organizations design, develop, and optimize their data infrastructure and systems. 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