{"id":2915049,"url":"https://alion.io/job/capgemini-problem-manager","title":"Problem Manager","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1798,"ghost_share":0.001,"stale_share":0.784,"repost_share":0.008,"time_to_fill_p50_days":28,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-09-03T14:36:42Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-23T09:06:44Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Job Description\nProblem Manager\nExperience-4 -10 Years\nLocation-Bangalore\nAbout Us\nChoosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.\nKey Responsibilities\nProvide Level 2/Level 3 technical support for Cisco networking solutions and cloud-enabled endpoint products.\nMonitor, troubleshoot, and resolve complex network incidents in enterprise and distributed environments.\nPerform advanced troubleshooting of routing, switching, and network infrastructure issues.\nManage and drive incident, problem, event, and change management activities in alignment with ITIL best practices.\nLead Root Cause Analysis (RCA) and Major Problem Reviews (MPR) for critical (P1/P2) incidents.\nConduct packet-level analysis and utilize diagnostic tools to identify and resolve network issues.\nManage software image deployments, upgrades, and firmware lifecycle activities across network environments..\nCreate and maintain Knowledge Error Articles (KEAs), technical documentation, and operational runbooks.\nCollaborate with cross-functional teams, customers, partners, and stakeholders to resolve technical challenges.\nIdentify opportunities for automation, innovation, process improvement, and operational cost optimization.\nParticipate in regular operational reviews, team sync-ups, and continuous service improvement initiatives.\nMandatory Skills\nTechnical Skills\nStrong hands-on experience with Cisco networking platforms:Catalyst Series\nNexus Series\nISR Routers\nASR Routers\n\nAdvanced expertise in Routing and Switching technologies.\nStrong knowledge and troubleshooting experience with:EIGRP\nOSPF\nBGP\n\nExperience troubleshooting:Routing loops\nConvergence issues\nPath selection problems\nComplex network outages\n\nStrong packet capture and packet analysis skills using network diagnostic tools.\nExperience managing Cisco TAC cases and vendor defect resolution processes.\nStrong understanding of:Incident Management\nProblem Management\nChange Management\nEvent Management\nITIL Framework\n\nRoot Cause Analysis (RCA) and Major Incident Management expertise.\nSoft Skills\nExcellent analytical and problem-solving skills.\nStrong written and verbal communication skills.\nAbility to work under pressure during high-impact incidents.\nStrong collaboration and stakeholder management skills.\nAbility to work independently with minimal supervision.\nGood organizational and prioritization skills.\nStrong teamwork and interpersonal skills.\nWhat you'll love about working here\nWe offer a range of career paths and internal opportunities within Capgemini group.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.\nJob Description - Grade Specific\nFocus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. 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