{"id":3185074,"url":"https://alion.io/job/capgemini-production-support-engineer-data-analytics","title":"Production Support Engineer (Data & Analytics)","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1815,"ghost_share":0.002,"stale_share":0.807,"repost_share":0.013,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aguascalientes, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"GCP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:39:11Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-31T19:37:26Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Your Role\nOwn the resolution of critical P1/P2 incidents, ensuring minimal business impact and SLA compliance.\nAct as the primary point of contact for client stakeholders during incidents, escalations, and service reviews.\nLead RCA activities and drive permanent fixes to improve platform stability and reliability.\nCoordinate onsite and offshore teams to ensure seamless support operations and issue resolution.\nProvide expert support for Databricks, GCP, Airflow, and data platforms, operating independently in a fast-paced production environment.\nYour Profile\nStrong hands-on experience on troubleshooting and production-support, supporting Databricks, GCP, and Airflow in production environments.\nProven ability to independently manage and resolve P1/P2 incidents with a strong focus on SLA compliance.\nAdvanced troubleshooting skills in Data Engineering platforms, including ANSI SQL and production data pipelines.\nExperience conducting Root Cause Analysis (RCA) and driving permanent corrective actions to prevent recurring issues.\nExcellent client-facing communication skills with experience coordinating stakeholders and leading offshore support teams.\nFluent English level\nWhat you'll love\nWork on meaningful projects that use technology to solve real-world challenges.\nBe part of a company that values sustainability, inclusion, and digital equity.\nContribute to building a better future for people, planet, and society. \nNeed to know\nThis role can be working from any state of Mexico\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.\nAt Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. 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