{"id":1806016,"url":"https://alion.io/job/capgemini-ran-support-engineer-2g3g4g5g","title":"RAN Support Engineer (2G/3G/4G/5G)","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":81,"open_postings":1799,"ghost_share":0,"stale_share":0.767,"repost_share":0.001,"time_to_fill_p50_days":27,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-22T11:11:26Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-14T14:25:42Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"CAPGEMINI ENGINEERING\nAt Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.\nYOUR ROLE\nWe are looking for an N2 Specialized Support Engineer to join our Network Operations team, providing advanced support for mobile access network services and ensuring service stability, operational excellence, and SLA compliance.\nThe role covers both Intermediate and Intermediate-Senior profiles, with responsibilities ranging from incident management and operational support to technical leadership, root cause analysis, and continuous service improvement initiatives.\nKey Responsibilities\nManage and resolve complex incidents escalated from Level 1 support.\nCoordinate escalations with Level 3 support teams, vendors, and technology partners.\nPerform technical troubleshooting and Root Cause Analysis (RCA) for recurring issues.\nExecute and support planned maintenance activities, upgrades, and special operations, including out-of-hours interventions when required.\nMonitor network performance and service quality, ensuring SLA adherence.\nProduce technical reports, operational documentation, performance dashboards, and post-mortem analyses.\nSupport critical incidents, major events, and service restoration activities.\nCollaborate with Network Operations, Engineering, Service Management, and Customer Support teams.\nContribute to process optimization, service improvements, and technology evolution initiatives.\nEnsure operational readiness of network platforms and infrastructure.\nYOUR PROFILE\nExperience in one or more of the following technologies is desirable:\nEricsson Radio Networks (2G, 3G, 4G, 5G)Nokia Radio Networks (2G, 3G, 4G, 5G)\nVirtualized network elements (ASBSC, CBAN, NCIR, NADCM)\nOMS platforms\nNokia transmission solutions (EMIL, MEGAMON, MEGAPLEXER, UTF)\nDell switching technologies\nFEMTO solutions\nNRIF platforms\nEricsson TCU and R6K systems\n\nIntermediateExperience in telecom operations, network support, or service assurance environments.\nStrong troubleshooting and incident management skills.\nAbility to work with operational procedures and technical documentation.\nGood communication and teamwork capabilities.\n\nIntermediate-SeniorSeveral years of experience in network operations and support environments.\nProven expertise in managing critical incidents and complex technical escalations.\nExperience leading RCA activities and driving service improvement initiatives.\nAbility to coordinate stakeholders across operations, engineering, and vendor teams.\nStrong analytical, reporting, and decision-making skills.\n\nWHAT YOU’LL LOVE ABOUT WORKING HERE\nJoin a multicultural and inclusive team environment.\nEnjoy a supportive atmosphere promoting work life balance.\nHybrid work.\nYour career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.\nAccess valuable training and certifications in cutting edge technologies.\nEngage in exciting national and international projects.\nHealth and life insurance.\nReferral program with bonuses for talent recommendations.\nGreat office locations.\nABOUT CAPGEMINI\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. 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