{"id":3279546,"url":"https://alion.io/job/capgemini-sap-engagement-manager-4","title":"SAP Engagement Manager","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1815,"ghost_share":0.002,"stale_share":0.807,"repost_share":0.013,"time_to_fill_p50_days":29,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":138000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1365},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-09T08:38:24Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T18:48:36Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nYour role\nAn exciting opportunity for experienced Engagement Manager with a strong track record of leading service delivery, managing stakeholder relationships, and ensuring successful outcomes across complex engagements.\n In this role you will play a key role in:\nOwn and oversee Managed Services delivery, ensuring all SLAs, KPIs, and contractual commitments are consistently met.\nTake responsibility for end-to-end financial management, including forecasting, actuals tracking, and invoicing.\nLead service governance activities, deliver regular reporting, and proactively identify and resolve risks and issues.\nDevelop and present operational reports, providing insights into service performance metrics and client service levels.\nBuild, maintain, and strengthen relationships with key client stakeholders to ensure seamless and effective service delivery.\nServe as the primary escalation point for clients on service-related matters, ensuring timely resolution and stakeholder satisfaction.\nDrive continuous improvement initiatives, focusing on automation, operational efficiency, industrialization, and AI adoption.\nIdentify and capitalize on growth opportunities through delivery excellence and value-driven client engagement.\nYour profile\n4 to 10 years of demonstrated experience in Service Delivery Management, commensurate with the role level and responsibilities.\nStrong expertise in ITIL-based service management principles and best practices.\nProven track record of delivering services in accordance with agreed Service Level Agreements (SLAs) and performance targets.\nSound financial acumen with the ability to effectively manage client and stakeholder relationships.\nCapable of managing multiple priorities simultaneously while performing effectively under pressure and meeting tight deadlines.\nExcellent communication, presentation, negotiation, and stakeholder engagement skills.\nWhat you’ll love about working here\nYou will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.\nWe aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.\nAt the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.\nWe realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.\nWe don’t just believe in inclusion we actively go out to making it a working reality. Driven by our core values and ‘Inclusive future for all’ campaign, we build environments where you can bring your whole self to work.\nRemuneration for this role will be structured in accordance with applicable Modern Award requirements. Classification level and salary will be determined based on the successful candidate's experience and qualifications.\nFull statutory entitlements, including the standard Superannuation Guarantee, will apply.\nApply today!\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.\nMake it real | www.capgemini.com","description_format":"text","description_chars":4393,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","Management Consulting","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-10-26T15:40:48Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":0.75,"age_days":22,"expected_fill_days":29,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-sap-engagement-manager-4","json_url":"https://alion.io/job/capgemini-sap-engagement-manager-4.json","meta":{"generated_at":"2026-11-01T20:13:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31098,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-sap-engagement-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-sap-engagement-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-sap-engagement-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-sap-engagement-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-sap-engagement-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3279546}},{"tool":"search_jobs","arguments":{"company":"capgemini.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3279546},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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