{"id":1798818,"url":"https://alion.io/job/capgemini-senior-application-support-engineer-oracle-brm-ece","title":"Senior Application Support Engineer (Oracle BRM / ECE)","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":81,"open_postings":1799,"ghost_share":0,"stale_share":0.767,"repost_share":0.001,"time_to_fill_p50_days":27,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lublin, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"Git","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Oracle","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"Java","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-09-09T06:35:21Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-14T00:08:54Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nYour role\nAs a Senior Application Support Engineer, you will be responsible for ensuring stability, performance, and continuous improvement of critical telecom charging and billing platforms.\nYour tasks\nproviding day-to-day production support, monitoring, and maintenance for Oracle BRM, ECE, PDC, and OCOMC components;\nhandling incidents, service requests, problem management, RCA, and defect resolution in line with ITIL processes;\nmonitoring and troubleshooting issues related to ECE rating pipelines, BRM opcodes, and OCOMC cartridges;\nperforming log analysis, performance tuning, and proactive issue resolution to ensure SLA compliance and system stability;\nsupporting High Availability (HA) and Disaster Recovery (DR) activities, including environment validation and failover testing;\nexecuting and supporting daily and monthly billing cycles and related operational activities;\ncollaborating closely with L1/L2/L3 support teams to resolve complex application and system issues;\nparticipating in on-call, rotation, and overtime support, including support outside standard business hours for critical incidents;\ncoordinating upgrades, patches, and environment maintenance activities;\ncoordinating and monitoring BRM integrations with Siebel, OSM, AIA, and related systems;\nworking in onshore/offshore delivery models, collaborating with cross-functional and geographically distributed teams;\npreparing and maintaining support documentation, SOPs, KT materials, and deployment guides;\ncoordinating audit-related activities and ensuring operational compliance;\nmanaging and coordinating weekly and monthly releases end-to-end in collaboration with Operations, Development, and other stakeholders\nleverage AI-assisted tools and modern automation capabilities to enhance solution design, improve delivery efficiency, optimize business processes, and support high-quality project outcomes.\nYour profile\nhands-on experience with Oracle BRM, ECE, PDC, and OCOMC;\nstrong technical expertise in:\nECE, Oracle Coherence, online charging concepts, traffic data, and CDRs\nBRM opcodes, CM, DM, REL\nSuspense recycling and REL rejection clearance\nOCOMC and cartridge configuration\nsolid understanding of RxDOD framework, end-to-end architecture, and BRM integrations with Siebel, OSM, and AIA;\nstrong debugging, performance analysis, and log monitoring skills;\ngood understanding of Diameter protocols (Gy, Sy, etc.) and ability to analyze Diameter traces;\nexperience working in distributed onshore/offshore delivery models;\nability to write and understand SQL queries and solid knowledge of Oracle Database concepts;\nhands-on experience with ServiceNow or similar ticketing tools, including incident, problem, and change management;\nexperience using Confluence, Jira, and similar collaboration tools;\nexposure to automation, scripting, and performance testing;\nexperience with CI/CD tools (e.g. Git) and configuration management;\nstrong communication and interpersonal skills;\nwillingness to learn new technologies and adapt to changes in target architecture.\nNice to have:\nOracle BRM / ECE certification;\nexposure to PCRF and OCS integration;\nknowledge of Cloud-Native technologies, Kubernetes;\ngood understanding of 3GPP charging standards (4G / 5G).\nWhat You'll love about working here?\n Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.\n Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.\n Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.\nCommunity Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI. \nGet to know us\nCapgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, and we strive to create a workplace where everyone can succeed and feel valued.\nDo you want to get to know us better?\nCheck our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.\nMake it real | www.capgemini.com","description_format":"text","description_chars":5716,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Science & Engineering","Research Institutes"],"lifecycle":[{"event":"open","at":"2026-10-03T18:22:42Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.46,"p_room":0.55,"age_days":34,"expected_fill_days":27,"reasons":["conf:6","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-senior-application-support-engineer-oracle-brm-ece","json_url":"https://alion.io/job/capgemini-senior-application-support-engineer-oracle-brm-ece.json","meta":{"generated_at":"2026-10-14T11:20:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13513,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-senior-application-support-engineer-oracle-brm-ece"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-senior-application-support-engineer-oracle-brm-ece"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-senior-application-support-engineer-oracle-brm-ece"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-senior-application-support-engineer-oracle-brm-ece\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-senior-application-support-engineer-oracle-brm-ece"}]}