{"id":1807268,"url":"https://alion.io/job/capgemini-senior-cx-architect","title":"Senior CX Architect","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1835,"ghost_share":0.001,"stale_share":0.798,"repost_share":0.009,"time_to_fill_p50_days":28,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":145000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":545},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce Data Cloud","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-09-02T10:41:02Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-28T23:36:13Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, we’ll provide everything you need to do your best work and become the best you can be.\nYOUR ROLE\nAs a CX Architect, you will be responsible for defining and shaping end-to-end customer experience solutions across digital, marketing, sales, and service channels. You will work closely with business stakeholders, product owners, marketing teams, architects, and technology delivery teams to design customer-centric journeys that leverage customer data, personalisation, automation, and analytics capabilities. Acting as the bridge between business vision and technology implementation, you will ensure that customer experiences are seamless, consistent, and data-driven across all touchpoints. This role offers the opportunity to influence enterprise-wide customer engagement strategies while driving the design of scalable and measurable customer experience solutions across a complex MarTech and CRM ecosystem.\nKey Responsibilities of the Role\nDefine and maintain end-to-end customer journey architectures across marketing, sales, service, web, and digital engagement channels.\nTranslate business and customer experience objectives into scalable solution designs leveraging CRM, customer data, personalisation, analytics, and marketing technologies.\nLead customer journey mapping, service blueprinting, and experience design workshops with business and technology stakeholders.\nEstablish customer experience standards, design principles, and governance frameworks to ensure consistency across channels and platforms.\nCollaborate with MarTech, CRM, data, integration, and engineering teams to ensure customer journeys are supported by accurate data, effective processes, and integrated technology solutions.\nDrive continuous improvement of customer experiences through analytics, customer insights, performance measurement, testing, and optimisation initiatives.\nYOUR PROFILE\nStrong experience designing and delivering customer experience, CRM, MarTech, or digital transformation solutions within complex enterprise environments.\nDeep understanding of customer journey mapping, customer lifecycle management, personalisation, omnichannel engagement, customer data management, and experience design methodologies.\nExperience working with platforms such as Salesforce Marketing Cloud, Salesforce Data Cloud, CRM solutions, customer analytics platforms, customer service applications, and digital engagement technologies.\nStrong stakeholder management, facilitation, requirements definition, and solution design skills, with the ability to engage effectively with business and technical teams.\nKnowledge of customer experience measurement frameworks, data-driven decision-making, privacy and consent management, and customer-centric design best practices.\n WHAT YOU WILL LOVE ABOUT WORKING HERE?\nCraft your own career path through continuous learning and personal growth;\nOur commitment to maintain high ethical standards ensuring Diversity, Sustainability and Inclusion in our business practises;\nBe a part of our professional communities role framework which promotes professional growth, career development and enhances Sogeti’s capabilities across different domains.\nPart of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. 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