{"id":3752962,"url":"https://alion.io/job/capgemini-senior-manager-logistics-order-management","title":"Senior Manager logistics & order management","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":79,"open_postings":1772,"ghost_share":0.005,"stale_share":0.819,"repost_share":0.017,"time_to_fill_p50_days":30,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T11:13:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-10T15:42:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nAbout Company:\nChoosing Capgemini means choosing a company where you will be empowered to shape your career according to your aspirations. With the support and inspiration of a global community of experts, you will be able to reimagine your future. Join us to redefine the boundaries of what is possible, help unlock the value of technology for leading organizations, and contribute to building a more sustainable and inclusive world.\nYour Role & Responsibilities:\nWe are seeking an experienced and customer-centric Senior Manager - Logistics & Order Management to lead and oversee logistics, order management, and customer-facing operations for a multinational FMCG client across Saudi Arabia and the Gulf region.\nIn this role, you will be responsible for managing day-to-day supply chain operations, leading operational teams, managing key stakeholders, and ensuring the delivery of high-quality services in line with agreed SLAs and KPIs. You will drive operational excellence, enhance customer satisfaction, and ensure efficient and seamless order fulfillment and logistics operations\nAs a Senior Manager, your main responsibilities will include:\nOversee and manage four key supply chain functions: Logistics, SMS, Order Management, and Customer-Facing Operations.\nLead and manage operational teams, including workload allocation, resource planning, portfolio distribution, leaves, and attrition management.\nEnsure accurate and timely order processing, picking, packing, shipping, and delivery.\nManage operational escalations, priorities, and exceptional situations while ensuring timely resolution.\nSupport team members in handling complex operational challenges and customer escalations.\nMonitor and manage operational performance through SLAs, KPIs, dashboards, and performance trackers.\nDrive continuous improvement initiatives to enhance operational efficiency, service quality, delivery accuracy, and cost-effectiveness.\nCollaborate closely with Supply Chain, Customer Service, and Technology teams to ensure seamless operations.\nMaintain strong relationships with clients, internal teams, and key stakeholders through regular business reviews and operational meetings.\nEnsure compliance with safety, inventory, and quality standards.\nMaintain and continuously update operational trackers, dashboards, and shipment databases.\nProvide timely operational reports, business updates, and performance insights to internal and external stakeholders.\nIdentify and proactively manage operational risks, including regional challenges and potential disruptions affecting operations across Saudi Arabia and the Gulf region.\nSupport contingency planning and implement mitigation measures to ensure business continuity.\nEnsure invoice validation accuracy and compliance with operational procedures and agreed service standards.\nIdentify opportunities for process optimization, innovation, and enhanced customer experience.\nYour Profile:\n8-12 years of relevant professional experience in Supply Chain Management, Logistics, or Order Management.\nProven experience in managing logistics and fulfillment operations, preferably within FMCG, E-commerce, Retail, or Third-Party Logistics (3PL) environments.\nStrong leadership and people management experience, with the ability to lead large operational teams and drive performance.\nSolid understanding of logistics operations, order management, transportation planning, and order fulfillment processes.\nProven experience managing client relationships, operational escalations, and multiple stakeholders.\nStrong knowledge of SLA management, KPI monitoring, operational reporting, and performance analysis.\nExcellent problem-solving, decision-making, and risk management skills.\nStrong analytical mindset with the ability to identify operational gaps and drive continuous improvement.\nExcellent communication, stakeholder management, and organizational skills.\nAbility to manage multiple priorities and deliver results in a fast-paced, customer-centric environment.\nExperience supporting regional operations across Saudi Arabia and the Gulf region is an advantage.\nWhy Join Us?\nMeaningful Impact: Contribute to innovative projects that help clients achieve their business and technology transformation goals.\nProfessional Growth: Access continuous learning opportunities, certifications, mentorship, and career development programs.\nGlobal Exposure: Collaborate with diverse teams, clients, and stakeholders across industries and geographies.\nCutting-Edge Projects: Work with leading technologies, methodologies, and business solutions.\nCollaborative Culture: Join an inclusive, supportive, and people-centric work environment.\nOur Commitments and Priorities:\nAt Capgemini, we foster an inclusive culture within a diverse and multicultural environment. By joining us, you become part of a team that values diversity, develops talent, supports social impact initiatives, and actively contributes to reducing environmental impact across our operations and client engagements.\nCapgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable future. With a strong heritage and a global presence across more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging strengths in cloud, data, artificial intelligence, software, digital engineering, and platforms.","description_format":"text","description_chars":5421,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Systems Integrators","Management Consulting","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-04T15:52:09Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-senior-manager-logistics-order-management","json_url":"https://alion.io/job/capgemini-senior-manager-logistics-order-management.json","meta":{"generated_at":"2026-11-10T17:43:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6755,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-senior-manager-logistics-order-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-senior-manager-logistics-order-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-senior-manager-logistics-order-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-senior-manager-logistics-order-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-senior-manager-logistics-order-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3752962}},{"tool":"search_jobs","arguments":{"company":"capgemini.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3752962},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}