Senior Salesforce Developer - Service Cloud

Senior Salesforce Developer - Service Cloud

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

In this role, you should expect to:

• Develop and maintain custom Salesforce Service Cloud solutions using Apex and Lightning Web Components (LWC).
• Lead the technical design and architecture of solutions, ensuring scalability and alignment with best practices.
• Configure and enhance core Service Cloud capabilities, including Case Management, Omni-Channel, Service Console, and Knowledge.
• Design and manage integrations with external systems through REST/SOAP APIs and middleware platforms such as MuleSoft.
• Optimize data models, system performance, and automation, leveraging Salesforce Flow whenever possible.
• Conduct code reviews, provide technical mentorship, and collaborate closely with analysts, business teams, and stakeholders.

YOUR PROFILE

• 5+ years of Salesforce development experience, with strong expertise in Service Cloud and end-to-end project delivery in enterprise environments.
• Advanced knowledge of Apex, LWC, Lightning Framework, SOQL/SOSL, and Salesforce data and security models.
• Strong experience in Service Cloud functionalities, including Case Management, Omni-Channel, SLAs/Entitlements, Email-to-Case, and Web-to-Case.
• Proven ability to design and implement integrations using REST APIs, Platform Events, and event-driven architectures.
• Solid understanding of DevOps and quality practices, including Git, Salesforce DX, CI/CD pipelines, testing, and deployment strategies.
• Strong architectural thinking, problem-solving, stakeholder communication, and technical leadership/mentoring capabilities.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;

• We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);

• We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;

  Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.

• Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the future you want | www.capgemini.com

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