{"id":3120822,"url":"https://alion.io/job/capgemini-service-delivery-lead","title":"Service Delivery Lead","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1791,"ghost_share":0.001,"stale_share":0.793,"repost_share":0.009,"time_to_fill_p50_days":28,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1639},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Jira","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Monday.com","optional":true}],"status":"live","first_seen_at":"2026-10-22T17:13:14Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T02:11:57Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nJob Description\nAbout the Role\nThe Service Delivery Lead is responsible for ensuring high-quality, end-to-end service delivery by connecting client needs with data, analytics, and internal capabilities. This role combines client engagement, delivery ownership, and cross-functional leadership to drive operational excellence, continuous improvement, and client satisfaction.\nDepending on business needs, the role may be client-focused or task-focused, with shared accountability for service performance and quality.\nKey Responsibilities\nService Delivery & Client Management\nOwn the delivery of analytics and reporting, ensuring accuracy, timeliness, and adherence to quality standards.\nTranslate business requirements into technical specifications and oversee execution.\nAct as a trusted advisor to clients, providing insights, recommendations, and issue resolution.\nManage client interactions, expectations, and escalations in a service-oriented manner.\nAnalytics & Projects\nLead analytical and ad-hoc requests, delivering clear insights and presentations.\nCoordinate cross-functional planning and execution of internal and client projects.\nIdentify opportunities to connect client needs with relevant products and solutions.\nOperational Excellence\nDefine and track key performance and quality metrics.\nOversee inquiry management through ticketing systems and ensure timely resolution.\nOwn data quality processes from issue identification to resolution.\nCollaboration\nPartner with global, cross-functional teams within a follow-the-sun delivery model.\nSupport change management, training, and continuous improvement initiatives.\nSkills & Qualifications\nExcellent written and verbal English\nStrong client-facing and stakeholder management skills\n5+ years of Proven experience in data analysis, problem-solving, and delivery management\nAbility to manage multiple priorities and drive execution through standard processes\nProficiency in Microsoft Excel, PowerPoint, Outlook, and Teams\nAbility to quickly learn and adopt proprietary tools and platforms\nTechnical Environment\nMicrosoft Office tools\nProject and issue tracking tools (e.g., Monday.com, Jira)\nTicketing systems for client support and data investigation\nBusiness intelligence and reporting platforms\nStrong willingness to learn and adapt to evolving technologies\n#LI-Hybrid #LI-LG8\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. 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