{"id":1808608,"url":"https://alion.io/job/capgemini-service-delivery-manager-6","title":"Service Delivery Manager","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1757,"ghost_share":0,"stale_share":0.784,"repost_share":0.003,"time_to_fill_p50_days":28,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-02-18T11:02:46Z","employer_posted_date":"2026-05-16","last_verified_at":"2026-10-20T22:07:32Z","board_verified":true,"closed_at":null,"days_open":244,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":243},"description":"The Opportunity\nCapgemini is seeking a Director/Sr Director level executive leads/frontline leaders in the Run PGA role to manage production systems and keep the application up and running always. Run PGA is an application expert, who should be able to take appropriate decisions during crisis\nThe candidate should have a strong mindset; the firm seeks not only a strong leader who can articulate a vision, but one who can also drive execution of that vision in a very concrete manner that results in tangible business outcomes (bookings, contribution margin, revenue, market recognition).\nThe role demands a high level of autonomy; a strong appetite to drive change and overcome organizational complexity; and a high level of drive to build a business from its current strong foundations to a potential billion-scale business.\nAdditional Responsibilities\nNurtures working relationships with clients throughout the project cycle , clients processes and provides prompt assistance when needed\nManages client expectations and ensures delivery of client requests\nEnsure that all projects are delivered on time, within scope and within budget\nDeveloping project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility\nEnsure resource availability and allocation\nDevelop a detailed project plan to track progress\nUse appropriate verification techniques to manage changes in project scope, schedule and costs\nMeasure project performance using appropriate systems, tools and techniques\nReport and escalate to management as needed\nManage the relationship with the client and all stakeholders\nPerform risk management to minimize project risks\nEstablish and maintain relationships with third parties/vendor\nCreate and maintain comprehensive project documentation\nIdeal Candidate\nHe/She/They will have 16+ Years of experiencewith a strong project track and withbackground in delivery management , transformation / industrialization / innovation\nThis person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. Key qualifications include:\nAble to drive application development team of ~ 100+ employees and manage revenue of ~8-10 Mn USD\nReviews project's Timeline, Quality and Cost\nManages project financials\nManages projects using KPIs / Reporting\nTakes Continuous Improvement initiatives\nRecovers troubled engagements (client escalations, delivery quality issues)\nPeriodic travel to onshore or other location in India to meet customers and team members\nMandatory skills\nEM2 certified\nExperience on complex engagements involving a large portfolio of applications across technologies and complex architecture across multiple locations (distributed delivery)\nStrong technical background\nGood knowledge and experience UPM and USM or similar delivery processes and methods\nProven Delivery Management skills (Cost, Schedule, Effort and Quality) / Experience of managing large fixed bid and Agile engagements\nExperience in supporting sales, developing solution, estimation and creating proposals\nVery good at logical / lateral / design thinking, generating ideas, helping troubled projects/teams\nExcellent verbal and written communication skills / Good stakeholder management\nStrong customer relationship management skills","description_format":"text","description_chars":3408,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Science & Engineering","Research Institutes"],"lifecycle":[{"event":"open","at":"2026-10-03T19:42:35Z"},{"event":"close","at":"2026-10-05T12:51:38Z"},{"event":"reopen","at":"2026-10-05T21:09:41Z"},{"event":"close","at":"2026-10-06T07:01:33Z"},{"event":"reopen","at":"2026-10-07T12:33:57Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.203,"p_room":0.28,"age_days":243,"expected_fill_days":28,"reasons":["conf:0","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-service-delivery-manager-6","json_url":"https://alion.io/job/capgemini-service-delivery-manager-6.json","meta":{"generated_at":"2026-10-21T01:51:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-service-delivery-manager-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-service-delivery-manager-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-service-delivery-manager-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-service-delivery-manager-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-service-delivery-manager-6"}]}