{"id":1808455,"url":"https://alion.io/job/capgemini-service-designer-2","title":"Service Designer","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":915,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":138000,"period":"year","method":"role_country_seniority_unknown","sample_n":98},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"AWS","optional":true}],"status":"live","first_seen_at":"2026-03-20T12:59:49Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-10-05T23:34:02Z","board_verified":true,"closed_at":null,"days_open":199,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":198},"description":"About the job you’re considering\nEvaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions.\nApply the right research methods to uncover insights and evidence.\nPrototype and test ideas, working with specialists to make them real.\nFacilitate workshops that align stakeholders around a shared vision.\nSupport delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice.\nYour role\nEvaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions.\nApply the right research methods to uncover insights and evidence.\nPrototype and test ideas, working with specialists to make them real.\nFacilitate workshops that align stakeholders around a shared vision.\nTranslate insights into tangible opportunities for business and user value.\nYou can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.\nYour skills and experience\nSolid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact (consulting or agency experience a plus).\nExperience with government service standards and accessibility principles (experience in GDS assessments is a plus).\nStrong skills in user-centred design methods, from research through to delivery. Confident in planning and conducting user research, prototyping, and synthesising insights into improvements.\nAbility to work in agile, fast-paced environments, collaborating across multidisciplinary and multi-vendor teams.\nConfidence in engaging with stakeholders - from facilitating workshops to influencing decisions with evidence.\nWe are a Disability Confident Employer\nCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.\nAs part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:\n- Declare they have a disability, and\n- Meet the minimum essential criteria for the role.\nPlease opt in during the application process\nYour security clearance\nTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.\nTo obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.\nThroughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.\nSome posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.\nMake it real - what does it mean for you\nYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements\nYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more\nYou will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.\nWhy you should consider Capgemini\nGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of freethinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a\nbetter place rarely is.\nAbout Capgemini\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. 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