{"id":1805738,"url":"https://alion.io/job/capgemini-service-designer","title":"Service Designer","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1716,"ghost_share":0,"stale_share":0.781,"repost_share":0.002,"time_to_fill_p50_days":28,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Design","role_family":"Design","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hove, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":119000,"period":"year","method":"role_country_seniority_unknown","sample_n":140},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true}],"status":"live","first_seen_at":"2026-08-19T12:33:11Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-16T03:47:08Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"About the job you're considering\nWe’re excited to announce that our Worthing office will be closing as we move to our brand new office in Hove!\nAs a Service Designer, you will drive the design of complex, user-centred services for our prestigious public sector client. This role will help create the conditions for teams to adopt and embed user-centred, iterative design approaches within a complex enterprise technology environment. You will also have the opportunity to work for other clients in government and the private sector. You will contribute to and help set the vision for service design, ensuring that iterative processes lead to successful outcomes. You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process.\nThese are important and challenging roles within the Experience Design Team. You will not only shape meaningful services that impact millions, but also grow as a practitioner - deepening your expertise through diverse and stretching challenges, new and varied opportunities, and access to a vibrant community of experienced professionals.\nHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.\nYour role\nThe services we co-create with our client are often transformational - the solution may not be obvious and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction.\nYou will support design decisions, communicate strategies, and coach others. Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals. You’ll be planning and running design sessions. You will also embed hypothesis-driven and iterative design practices, and work with product, business and technology teams to introduce user-centred design practices into environments that have traditionally relied on waterfall delivery approaches.\nAdditionally, you will lead and coordinate design work, advocate for user-centred design, and create an inclusive environment for designers. In doing so you will help shape end-to-end user and colleague experiences across SaaS-enabled services and business processes.\nYour skills and experience\nEssential:\nProven ability to lead complex, user-centred design projects from initial concept to final implementation.\nExperience in designing government or public services\nExperience applying user-centred design methods within complex technology, platform or transformation programmes.\nStrong knowledge of the GOV.UK service standard\nStrong skills in mentoring and coaching teams in iterative design practices.\nExpertise in integrating data-driven insights into service design.\nExperience in creating accessible and inclusive services.\nAbility to build and maintain strong, strategic relationships with key stakeholders.\nExcellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.\nDesirable:\nExperience designing government, enterprise or large-scale business services.\nExperience working with SAP products or SAP-enabled business processes.\nExperience designing services within SaaS, ERP or enterprise platform environments.\nExperience helping organisations transition from waterfall approaches to more iterative and user-centred ways of working.\nAbility to define and lead the strategic direction of service design within the business area.\nExpertise in, or the ability to lead user research projects and activities\nExperience of leading design sessions and integrating diverse perspectives\nUnderstand the strategic context of your work and how it aligns with broader project goals.\nExperience of working in other sectors\nConsultancy experience and demonstrable experience of opening-up new account spaces\nMulti-disciplinary design skills set\nSC clearance\nQualifications:\nDegree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.\nRelevant professional certifications or equivalent experience.\nWe are a Disability Confident Employer\nCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.\nAs part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:\nDeclare they have a disability, and\nMeet the minimum essential criteria for the role.\nPlease opt in during the application process.\nYour security clearance\nTo be successfully appointed to this role, it is a requirement to be eligible for Security Check (SC) clearance.\nTo obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.\nThroughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.\nSome posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.\nMake it real - what does it mean for you?\nWe realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.\nYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.\nWhy you should consider Capgemini\nGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.\nAbout Capgemini\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.\nMake it real | www.capgemini.com","description_format":"text","description_chars":7545,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Science & Engineering","Research Institutes"],"lifecycle":[{"event":"open","at":"2026-10-03T19:10:09Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Graduate Trainee, Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Graduate Trainee; Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-15T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.258,"p_room":0.28,"age_days":56,"expected_fill_days":28,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/capgemini-service-designer","json_url":"https://alion.io/job/capgemini-service-designer.json","meta":{"generated_at":"2026-10-16T04:13:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":908,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":145},"rest":"https://alion.io/mcp/rest/get_company?id=145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcapgemini-service-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcapgemini-service-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcapgemini-service-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/capgemini-service-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcapgemini-service-designer"}]}