{"id":1799084,"url":"https://alion.io/job/capgemini-servicenow-consultant-itsmenterprise-workflows","title":"ServiceNow Consultant (ITSM/Enterprise Workflows)","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1757,"ghost_share":0,"stale_share":0.784,"repost_share":0.003,"time_to_fill_p50_days":28,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Katowice, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-04-02T15:00:57Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-20T14:08:59Z","board_verified":true,"closed_at":null,"days_open":201,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":200},"description":"Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nYour role\nAs a ServiceNow Consultant, you will work closely with both business and technical stakeholders to translate requirements into platform solutions. You will configure, extend, and optimize ServiceNow modules, participate in implementation and enhancement projects, and support ongoing platform operations.\nYour project\nAt Capgemini Poland’s Application Business Line (ABL), you will join one of the strongest LowCode Hubs in Poland, where over 400+ professionals work with platforms such as Mendix, Microsoft Power Platform, Salesforce, Pega, SAP, and ServiceNow. You’ll contribute to international projects that accelerate application delivery, optimize business processes, and integrate systems seamlessly. This role offers an excellent starting point to build a futureoriented career in digital solution development.\nYour tasks\nConfigure, customize, and enhance ServiceNow applications and modules. \nAnalyze business needs and propose effective platform-based solutions. \nParticipate in ServiceNow implementation, rollout, and optimization projects. \nSupport day-to-day platform operations and assist end users. \nCollaborate with functional and technical teams to deliver high-quality improvements. \nCreate and maintain technical and process documentation. \nYour profile\nAt least 3-4 years of hands-on experience working with the ServiceNow platform. \nServiceNow System Administrator certification. \nExperience working across multiple ServiceNow domains, such as:ITSM, Asset Management, Service Catalog, CMDB, Request Fulfillment, or similar core areas. \n\nUnderstanding integrations, databases, and web service technologies (REST, SOAP, SAML, OAuth). \nStrong analytical mindset and ability to adapt to changing requirements. \nExcellent communication skills in English (C1), comfortable working with both business and technical stakeholders. \nNice to have\nExperience with HRSD, CSM, or App Engine / Creator Workflows. \nITIL knowledge or process-related certifications. \nFour years’ experience working with the ServiceNow platform. \nWhat You'll love about working here\nPractical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.\nAccess to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.\nEnjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.\nCommunity Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.\nGet to know us\nCapgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.\nDo you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. 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