{"id":1805736,"url":"https://alion.io/job/capgemini-servicenow-implementation-specialist","title":"ServiceNow Implementation Specialist","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1756,"ghost_share":0,"stale_share":0.78,"repost_share":0.003,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":39},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-08-11T12:31:54Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-17T16:58:06Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"About the job you're considering\nThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.\nYour role\nTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:\nCustomer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal\nTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)\nEmployee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery\nUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces\nConfigure and enhance the Next Experience UI for tailored and seamless interactions\nUse UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements\nIntegration and Data Management\nIntegrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.\nManage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.\nWorkflow data fabric and RaptorDB\nYour skills and experience\nServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.\nCustomer and Employee Insights:\nDeep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.\nStrong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.\nTechnical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.\nIntegration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.\nCommunication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.\nProblem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.\nYour security clearance\nTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.\nTo obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.\nThroughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.\nSome posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.\nWe are a Disability Confident Employer\nCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:\nDeclare they have a disability, and \nMeet the minimum essential criteria for the role.\nPlease opt in during the application process.\nMake it real - what does it mean for you\nFlexibility to work your way\nYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.\nYour wellbeing\nYou’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.\nImpactful Experiences\nYou will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.\nShape your path\nYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.\nCapgemini. Make it real.\nWhy you should consider Capgemini\nGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.\nAbout Capgemini\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. 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