{"id":1804490,"url":"https://alion.io/job/capgemini-supply-chain-senior-manager-process-expert-iops","title":"Supply Chain Senior Manager Process Expert IOPs","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1798,"ghost_share":0.001,"stale_share":0.784,"repost_share":0.008,"time_to_fill_p50_days":28,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aguascalientes, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":75000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-02T06:39:45Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-23T14:16:33Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"General Information\n\nField\nProposed Description\nRole (Picklist)\nSenior Manager Process Expert IOPs\nBSv Role\nPE Process Expert\nJob Family\nSupply Chain / Planning Process Excellence\nGlobal Grade\nD1\nScope\nLATAM IOPs model adoption, process standardization, technology enablement, knowledge management and transformation governance\nVersion\nEnhanced role proposal for D1 positioning\nD1 Positioning Summary\nThis role is positioned as a Senior Manager-level Process Expert accountable for translating the global IOPs / GEN9 (ACTUALS VERSION) (actuals version) standard into sustainable regional execution across Demand Planning, Supply Planning, MRP Planning and Import-Export Planning.\nThe D1 justification is based on the breadth of regional scope, expert ownership of process governance, accountability for technology adoption, leadership of capability building, cross-functional stakeholder influence, and responsibility for measurable business outcomes. This includes manage Senior Stakeholders relationship for the different Markets and Functions inside the client.\nThe role does not only document standards; it enables adoption, detects gaps, drives corrective actions, supports escalations, governs knowledge transfer and ensures that new GAP-fit initiatives are transitioned through ESOAR with operational discipline.\nRole Overview\nThe Manager Process Expert IOPs integrates, governs and enables the adoption of the standardized IOPs model across LATAM, ensuring that work processes, technology usage, escalation routines and knowledge management remain aligned with the global GEN9 (ACTUALS VERSION) operating model.\nThe role acts as the regional process authority for the assigned planning domain, connecting business needs, global standards, technology capabilities and operational execution. It supports the organization in solving deviations from the standard model, identifying root causes, coordinating specialist input and converting lessons learned into sustainable SOPs, controls and capability-building materials.\nAs a D1 role, the position requires managerial accountability, structured decision-making, cross-functional leadership, and the ability to influence stakeholders without direct reporting lines. The role must ensure that adoption of standard processes and technology translates into measurable business impact, operational resilience and succession readiness.\nCore Mission\nProtect the integrity of the IOPs / GEN9 (ACTUALS VERSION) standard by ensuring local execution follows the agreed global model and documented governance.\nAccelerate adoption of planning technologies and reduce manual workarounds by embedding process discipline, training, monitoring and escalation routines.\nBuild organizational capability through SOPs, role-based training, certification, onboarding, refreshers and knowledge-transfer practices.\nDrive continuous improvement and transformation through ESOAR principles: Eliminate, Standardize, Optimize, Automate and Robotize where applicable.\nProvide management-level insight to leadership on process health, adoption gaps, capability risks and corrective actions required to sustain performance.\nKey Activities and Managerial Responsibilities\n\nActivity Pillar\nManagerial Responsibility\nExpected Deliverables\nProcess Governance\nOwn regional governance for assigned IOPs processes, ensuring standards are interpreted consistently, exceptions are controlled and process deviations are escalated with clear ownership.\nGovernance forums, issue logs, deviation register, decision records and standard alignment tracker.\nSOP Ownership\nCreate, maintain and refresh SOPs, job aids, process maps and control points aligned to the GEN9 (ACTUALS VERSION) model and business requirements.\nApproved SOPs, process maps, RACI, control checklist, version history and communication packs.\nTechnology Adoption\nEnable correct use of SAP ECC, Kinaxis and related planning tools by translating standard process requirements into practical operating routines.\nTechnology adoption tracker, training material, gap list, workaround elimination plan and usage compliance view.\nCapability Building\nDesign and deploy role-based learning journeys for planners, managers and new joiners, ensuring knowledge is transferred and retained.\nTraining calendar, attendance evidence, certification status, onboarding plan, competency matrix and refresher materials.\nTransformation / ESOAR\nEvaluate process pain points and identify opportunities to eliminate non-value activities, standardize execution, optimize controls and automate repeatable work.\nOpportunity pipeline, business case inputs, benefit framing, automation candidates and post-implementation adoption evidence.\nKey Activities and Managerial Responsibilities\n\nActivity Pillar\nManagerial Responsibility\nExpected Deliverables\n\nEscalation and Problem Solving\nCoordinate cross-functional resolution for process deviations that cannot be solved within the standard operating model.\nEscalation tracker, root cause analysis, corrective action plan and lessons learned repository.\nStakeholder Management\nInfluence and align stakeholders across planning, procurement, logistics, finance, IT, global process teams and clients to secure adoption and issue resolution.\nStakeholder map, alignment notes, decision log, communication plan and action follow-up.\nPerformance Management\nDefine and monitor process-adoption measures and operational indicators to demonstrate the health of the model and the effectiveness of interventions.\nKPI dashboard inputs, adoption index, standardization index, training compliance and monthly management summary.\nRisk and Controls\nIdentify risks related to non-standard execution, manual intervention, poor master data, knowledge gaps or technology misuse, and define control actions.\nRisk register, control remediation plan, audit evidence and compliance status.\nSuccession and Continuity\nEnsure continuity of knowledge across the organization through documented processes, backup structures and role succession readiness.\nKnowledge transfer plan, backup matrix, succession readiness tracker and onboarding package.\nExpected Deliverables by Horizon\n\nCadence\nDeliverables\nMonthly\nProcess adoption dashboard; issue and escalation tracker; training compliance update; SOP change log; technology adoption progress; management summary with risks and actions.\nQuarterly\nProcess health review; standardization assessment; capability maturity review; stakeholder governance review; improvement pipeline prioritization; D1 impact narrative for leadership.\nAnnual / Strategic\nRegional capability plan; process transformation roadmap; technology adoption strategy; succession and knowledge continuity plan; standard model refresh and audit readiness package.\nDecision Rights and Accountability\n\nDecision Area\nAccountability\nOwns\nProcess standards interpretation for the assigned domain, SOP governance, knowledge transfer framework, adoption measurement and escalation discipline.\nRecommends\nProcess improvements, automation opportunities, governance changes, capability investments, KPI targets and corrective action priorities.\nInfluences\nTechnology design priorities, global standard updates, stakeholder adoption, planner behavior change and alignment with business outcomes.\nEscalates\nNon-standard practices, unresolved ownership conflicts, systemic process failures, technology constraints and risks impacting service delivery or control compliance.\nStakeholder Interface\n\nStakeholder\nPurpose of Interaction\nPlanning Operations\nEnsure planners understand and execute the standard process; capture feedback; convert recurring issues into standard improvements.\nGlobal Process / GEN9 (ACTUALS VERSION) Teams\nValidate alignment with global IOPs standards; escalate model gaps; support design decisions and governance updates.\nIT / Technology Teams\nTranslate process needs into technology requirements; support testing, adoption and workaround elimination.\nProcurement / Logistics / Finance\nClarify ownership boundaries, support cross-functional resolution and prevent planning teams from absorbing non-planning activities.\nLeadership / Client Stakeholders\nProvide process-health visibility, risk transparency, benefit narrative and transformation roadmap updates.\nKey Results / Measures\n\nMeasure\nPurpose\nExpected Evidence\nIOPs / GEN9 (ACTUALS VERSION) Adoption Index\nMeasures adherence to the standard model across assigned processes.\nTarget to be defined by leadership; monthly monitoring recommended.\nTechnology Adoption\nMeasures effective usage of SAP ECC, Kinaxis and related tools versus manual workarounds.\nProgressive elimination of Excel-based or non-standard execution where applicable.\nStandardization Index\nMeasures SOP coverage, process compliance, governance adoption and consistency across the organization.\nImprovement trend and closure of process gaps.\nTraining Compliance\nMeasures completion of required learning and refreshers for the target population.\n100% target population completed where mandatory.\nCertification Completion\nMeasures certification of planners/key users in relevant technologies and processes.\n100% completion for mandatory technology / process certification.\nIssue Resolution Effectiveness\nMeasures closure rate and recurrence reduction for process deviations.\nReduction of repeated deviations and timely closure of governance actions.\nKnowledge Continuity\nMeasures readiness of backups, onboarding materials and succession coverage.\nDocumented continuity plan and evidence of knowledge transfer.\nD1 Grade Argumentation\n\nD1 Dimension\nPositioning Rationale\nManagerial Scope\nThe role governs regional process adoption across multiple planning domains and stakeholders, requiring management-level coordination and prioritization.\nComplexity\nThe role manages ambiguity between global standards, local execution, technology limitations and business changes, converting gaps into sustainable solutions.\nInfluence\nThe role drives adoption through stakeholders who may not report directly to the position, requiring structured influence, communication and change leadership.\nBusiness Impact\nThe role directly contributes to operational stability, productivity, standardization, technology adoption and reduction of manual rework.\nRisk and Control Ownership\nThe role protects the organization from non-standard execution, poor knowledge continuity, technology misuse and uncontrolled process deviations.\nCapability Leadership\nThe role builds organizational capability through training, certification, SOPs, onboarding and succession readiness, enabling sustainable performance beyond individual contributors.\nTransformation Leadership\nThe role identifies and frames opportunities for elimination, standardization, optimization and automation, supporting scalable transformation across the planning organization.\nQualifications and Competencies\n\nCompetency Category\nRequired Capability\nProposed Level\nCore Capgemini Behaviors\nLiving Capgemini Values, Diversity, Life Balance, Professional Integrity, Client Value and Service Excellence, Collaboration, Flexibility, Initiative, Resilience, Continuous Learning and Self-Development.\nMeets Expectations\nFoundational Basics\nInfluencing, Change Management, Delivery Basics, Problem Solving, Appraisal and Decision Making, Communication.\nPractitioner / Advanced Practitioner\nAgile Ways of Working\nDesign Thinking, Organizational Dexterity, Entrepreneurial Mindset, Customer Centricity, Dealing with Ambiguity, Project Management.\nPractitioner / Advanced Practitioner\nBusiness Understanding and Partnering\nMarket intelligence, operating model understanding, finance/commercial awareness, client and stakeholder partnering.\nPractitioner / Advanced Practitioner\nData Management and Leverage\nData security and privacy, data-driven decision making, analytics, data management discipline.\nPractitioner / Advanced Practitioner\nRole-Specific\nEffective communication, teamwork, conflict management, proactivity, leadership, adaptability, 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