{"id":1804306,"url":"https://alion.io/job/capgemini-tech-lead-service-now-architect","title":"Tech lead / Service Now architect","company":{"id":145,"name":"Capgemini","domain":"capgemini.com","url":"https://alion.io/company/capgemini","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":80,"open_postings":1798,"ghost_share":0.001,"stale_share":0.784,"repost_share":0.008,"time_to_fill_p50_days":28,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2175},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-02T14:36:46Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-23T18:49:52Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.\nYour Role\nAs a ServiceNow Solution Architect, you will play a key role in designing and delivering enterprise ServiceNow solutions for international clients. You will work closely with business stakeholders, technical teams, and project leaders to define scalable architectures, guide implementation strategies, and ensure platform excellence across ServiceNow environments.\nYou will act as a trusted advisor, helping clients maximize the value of their ServiceNow investments while supporting delivery teams throughout the project lifecycle.\nIn this role you will:\nDefine end-to-end ServiceNow solution architectures aligned with business and technical requirements.\nLead solution design workshops with business and technical stakeholders.\nProvide architectural guidance across ServiceNow implementations and transformations.\nEnsure best practices, governance standards, and platform scalability are applied across projects.\nDrive solution design on modules such as ITSM, HRSD, CMDB, Discovery, and related ServiceNow capabilities.\nSupport integration architecture and enterprise platform interoperability.\nContribute to technical roadmaps and ServiceNow platform evolution strategies.\nParticipate in pre-sales activities, estimations, solution shaping, and proposal development.\nCoach and mentor consultants, developers, and technical leads.\nPromote innovation and adoption of AI-powered capabilities such as ServiceNow Now Assist.\nYour Profile\nMinimum 5 years of experience in ServiceNow solution architecture and implementation.\nProven experience designing enterprise-scale ServiceNow solutions.\nStrong knowledge of ServiceNow architecture principles and platform governance.\nHands-on expertise with ITSM, HRSD, CMDB, Discovery, and other ServiceNow modules.\nExperience defining integration strategies and enterprise architecture patterns.Understanding of ServiceNow Now Assist and AI-enabled platform capabilities.\nStrong stakeholder management and communication skills.\nAbility to lead workshops and influence decision-making at multiple organizational levels.\nProfessional proficiency in English.\nServiceNow certifications are highly valued.\nPreferred Certifications\nCSA\nCAD\nCIS ITSM\nCIS HRSD\nCIS Discovery\nAdditional ServiceNow certifications\nWhat you will love about working here\nSoftware Engineer Community: Join a global community of 100,000+ software engineering professionals and expand your network through client and executive interactions.\nDiverse & Impactful Projects: Develop your expertise across a wide range of missions, technologies, and sectors, with meaningful autonomy and room for initiative.\nContinuous Learning: Access comprehensive training platforms and recognized certifications.\nFlexibility & Balance: Benefit from hybrid working policies that allow you to manage your time and work location effectively.\nCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. 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